Supervisor, Bank Teller Operations

As a dedicated Supervisor, Bank Teller Operations-Sensitive Profile, you will supervise USAA Bank Tellers completing bank transactions with outstanding customer service in a face-to-face environment (bank lobby or drive thru). Ensure Tellers are dedicated to delivering simple, real- time, friction-less member experiences while providing relevant advice and product solutions. Develop employees through regular mentor and feedback that leads to improved results. Maintain compliance with prescribed policies, procedures, regulations and guidelines associated with USAA's banking products. 

This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year. 

We offer a flexible work environment that requires an individual to be in the office 5 days per week (to include every other Saturday).This position can be based in San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

• Reconciles and maintains the vault, teller cash drawers, the general ledger according to policy, and other bank related items; conducts scheduled and random audits on Teller cash drawers. Monitors cash on hand and cash variance report.

• Responsible for forecasting, monitoring, tracking, and balancing cash flow daily to meet financial obligations.

• Approves exception or large item transactions within limits of authority involving risk or sensitive customer situations.

• Responsible for Operational Audits and Risk Management.

• Assists Manager, Teller Operations with supervising traffic and coordinating schedules to ensure appropriate business coverage.

• Directs and advises personnel on complex transactions and member issues.

• Partners with Agile Product and Business Process Owners to review and certify existing and new member experiences from an operational perspective. Serves as Vital Team member in support of operational programs and projects.

• Leads all aspects of teller operations to include operation systems and security requirements. Ensures compliance with all regulatory requirements.

• Responsible for scanning, processing, and balancing of the teller proof work in preparation for electronic files for transmitting to data processing and/or correspondent bank.

• Responsible for facility management including (but not limited to): security of facility and its occupants, opening and closing activities. 

• Builds and is responsible for a team of Tellers through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years of progressive retail banking or teller experience required.

• 1 year of direct team lead or supervisory experience required.

• Advanced knowledge of applicable banking regulations, guidelines, and procedures, to include PATRIOT Act - Anti-money Laundering, Regulation CC, OFAC, etc.

• Outstanding interpersonal, communication, and customer service skills.

• Outstanding mathematical and critical thinking skills using logic to identify strengths and weaknesses to improve upon current process and minimize risk.

What sets you apart:

• 5 or more year of direct team lead or supervisory experience.

• 5 or more years of current progressive retail banking or teller experience.

• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $45,470 - $81,490.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).