Q: What attracted you to USAA?
A: The company’s world-class service, strong values, and opportunities to take on exciting challenges—especially in emerging tech spaces like AI.
Q: How do you stay motivated in your role?
A: Working with kind, talented teammates who know how to deliver value and have fun keeps me going. Plus, I love being part of a company that truly lives out its values.
Q: Can you describe a standout project?
A: We led a company-wide rollout of a new generative AI tool for employees. It was fast-paced, team-driven, and deeply impactful for how we serve our members.
Q: What’s the team culture like?
A: It’s highly collaborative—across teams, time zones, and backgrounds. We learn from each other constantly and push one another to grow.
Q: How does your work support USAA’s mission?
A: By building tools and solutions that help teams across the company work more efficiently, we serve the people who serve our members. It’s the backbone of our operation.
Q: Is mentorship part of the experience?
A: Absolutely. There’s a strong culture of mentorship and knowledge-sharing. I’ve learned so much from generous colleagues who are eager to help others succeed.