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At USAA, we stress the details. After all, we’ve got the big job of serving our military community. So, we need a talented team of creatives to join our Chief Design Office (CDO). There, you’ll help us craft experiences that support our products and the financial security of more than 13 million members. Come be a part of a team that’s over 200 designers strong, supporting 160 essential products.

Building your future at USAA

On our design team you’ll find the support and opportunities you need to get ahead in your own career. With mentorship and training, your hard work goes further and lets you map out the path you’re looking for. Whether it’s your close colleagues or upper management, we’re always ready to lend a hand and give each other the boost we need.

Two women and one man sitting at table, each with laptop computers, talking to one another.

What’s it like on our Design team?

Being different is what brings us together. We might not have the same training or experiences, but whatever path we took to get here helps us do the great work we’re known for. Collaboration is key and unique perspectives make all the difference.

Take a look at the roles and responsibilities that make up our CDO.

  • Design Research

    Find out why people do what they do. That means reaching out to our members and getting know their drives and emotions

  • Design

    Whether you come from interactive, visual, experience design – or something totally different – you’ll help create unforgettable experiences for members.

  • Service Designer

    You excel at seeing the unseen. Lend your expert knowledge to mapping systems and crafting complex journeys and blueprints.

  • Design Producer

    You focus on the big picture and bring a confidence that helps get things done. This is your chance lead a team to success, again and again.

Find out more about who we are

  • More than at any other place in my career, at USAA I actually see the positive impact of my work in the lives of real people. I benefit from an atmosphere of coworkers who care deeply, and am continually inspired to grow and challenge myself through the community that’s been built in the Chief Design Office (CDO)

    Dylan M


  • Working within such a mission-driven culture makes my projects feel meaningful. Every day, I feel the commitment among my peers – both designers and non-designers – to make our products and services more human-centered. And the opportunities to create innovative digital solutions for those who have served gives me pride that I am contributing to something larger than myself!

    Manny F


Life at USAA

Two young women hugging each other.

Employee shares story of love and acceptance

Read More about Employee Story

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