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USAA Careers FAQs

How do I find a career at USAA?

On https://usaajobs.com, enter your keyword search and/or location. In the keyword box, you can enter a job title, requisition number, or a skills/location-based keyword. Neither field is required to search. You can also explore our Career Areas pages to learn more about working at USAA.

Once you find a job that interests you, review the responsibilities and requirements to determine if you are a good fit. If you are ready to apply, click the “Apply Now” button. If you have applied previously, you can log in and continue. If you are new to our system, you will need to create a new user account.

Are there any basic requirements for working at USAA?

We do have some basic requirements for employment with USAA; all candidates must:

  • Be at least 18 years of age
  • Have a high school diploma or GED
  • Be authorized to work in the United States
  • Be willing to submit to a comprehensive background check
  • Complete an Employment Eligibility Verification I-9 form
  • Complete all job-related assessments

Also, please note that USAA participates in E-Verify.

What is your application process and timeline?

Our timeline for the application process can vary, but be assured that we will stay in touch and keep you updated. Here are the steps throughout the process:

  1. APPLY: USAA accepts applications through our online Career Center. You will have the opportunity to set up a logon ID, create a profile, submit your resume, apply for the positions that interest you and build a job search agent. We encourage you to apply for a specific position due to the high volume of job seeker profiles we receive daily.
  2. APPLICANT SCREENING: Candidates who meet the position’s qualifications will be notified via email with instructions for any employment assessments that are required for the job. You should complete the assessment prior to the next step in the process
  3. INTERVIEWS: Once all of the assessments are complete and you are selected to continue in the process, a member of the staffing team will contact you for a phone interview. If you are considered to be a good match for a position, we’ll schedule you for a formal interview with a member of the hiring team.
  4. CANDIDATE SELECTION: After the formal interview, a hiring manager will review the feedback from interviewers and select an applicant for the position. Applicants who accept a contingent offer of employment must satisfactorily meet all requirements of the comprehensive background check. The number of stages during the application process can vary based on a number of variables and circumstances. In a typical flow, an applicant can expect to see some, but not all of the following, base on the Hiring Manager’s decision:
  • Application Received 
  • Under Review
  • Interviewing
  • Background Check in Progress
  • Offer Pending
  • Offer Accepted
  • Application Withdrawn
  • No Longer Under Consideration

The length of each stage in the process is hard to accurately define. USAA understands the importance of timely communication and strives to always exceed the industry standard in this area.

What kinds of careers does USAA offer?

USAA is a dynamic organization with ever-changing needs. USAA routinely hires Claims Adjusters, Mortgage Servicing Representatives, Customer Service Representatives, Life Health Representatives and other professionals who support our core businesses.

Do I need to be a veteran to get a job at USAA?

No, you don’t have to be a veteran to work at USAA. We are proud of our diverse workforce. Equal Employment Opportunity is not just a matter of law or compliance — it’s the right thing to do. Making employment decisions based upon merit, qualifications and abilities related to business needs is consistent with our core values of service, loyalty, honesty and integrity. The military community USAA serves is stronger for its diversity, and so is our organization.

How do I contact a recruiter?

The high volume of applicants to our positions prevent our recruiters from being available for general inquiries. As candidates move forward in the hiring process, they will be contacted by a recruiter. 

Out of all the positions, which ones should I apply for?

You are the one that knows your skills, training, experience and aspirations. If you meet the “minimum requirements” and are interested in the position, apply!

I am willing to start a new career. Where should I look?

USAA provides several options for starting a new career where USAA will provide you training “from the ground up.” These positions are in Claims Adjusting, Mortgage Servicing and Customer Service. If you are new to the workforce or are considering starting a new career, watch for USAA’s keywords: “Total Loss” (Claims), “Mortgage Originations” (Mortgage), and “Banking & Insurance Solutions” (Customer Service). Each of these careers has exciting career progression opportunities and includes paid training. When searching, consider placing your search item in quotation marks. Otherwise, you may receive too many results. 

I’ve applied to a position. How do i find the status of my application?

If you have applied to a position in the past, log into the career page. Click, “Jobs I’ve applied to” to check your status of your application/s. 

What is taking so long on my application?

Some positions require a high level of skills, abilities and/or experience. If you have applied to a position of this nature, the position may take a considerable period of time to fill. Some postings have multiple hire dates within them. You may be hired on a subsequent hire date.

I can’t log in. What do I do?

  • Step 1: Wait 24 hours.
  • Step 2: After 24 hours, do NOT try your old password. Click “Password Reset.” Follow the instructions.
  • Step 3: In the event you have missed a step and are told your account is locked, email humanresources@usaa.com. Follow the instructions. Include your name, username and email address. You will receive a reply within 72 hours.

Why aren’t I getting a call on my application? What happened?

There are instances when the hiring process does not move quickly. To ensure that your application was submitted properly, there are a few things you can check:

  • Did you meet all the minimum requirements for the position? If you did, did you indicate so in the application?Many job seekers inadvertently answer “No” to one of our minimum qualifications in the system and are no longer considered for the position.
  • Did you apply early enough in the advertisement process? If you entered the process a little late in the game,it could be possible there were enough candidates in process and the position was filled before you applied, which means you will not be reviewed for this role. Actively review our career site to ensure you are aware of job opportunities early. Join our talent network for positions you are interested in to ensure you are notified when a particular position comes available.
  • Did you clearly state exactly how you demonstrated the necessary skills and experience of THAT position in the resume you have loaded with us? Many job seekers develop a single “shotgun blast” resume that does not highlight the applicable skills and experience required on specific applications. Review the resume you have loaded on your profile. Ask yourself, “Can an everyday individual see how I met EVERY SINGLE ITEM I CHECKED YES TO on the applications within 30 seconds or less?” If not, revise your resume, ensure these items are listed first in your resume and upload the revised version.
  • Are your skills and experience hard to translate? (Veterans, this means you!) Perhaps it is difficult to see how your skills and experience relate to the required items. To eliminate this obstacle, introduce all applicable skills and experience with the very requirement phrases used in the job description and application. If the position requires skill “X” and you have it, introduce your skill/experience with such a phrase as, “Demonstrated X skill/experience doing….” If the recruiter wants more details, s/he can call.
  • How many preferred requirements did you meet? Our positions have very competitive candidates. The more of the preferred requirements you meet, the more likely you will be considered. To ensure this does not stop your journey, consider applying for a more developmental position where you meet the majority or all of the preferred requirements.

I used to work for USAA. Where do I inquire about my rehire status?

If you would like to inquire about your rehire status, you may email humanresources@usaa.com.

How can I connect with USAA through social media?

Do you have to know someone to get a job at USAA?

No, you don’t have to know someone to get a job at USAA. However, using your “network,” either inside or outside of USAA, is a powerful tool. Many hires come through referrals. We recommend keeping your networks fresh and increasing them as much as possible. If you know someone within USAA, ask if you can use them as a referral and ensure you put their name in your profile. Use LinkedIn and Facebook to your advantage, but remember to be professional and keep your personal links private and separate from your professional links.

How many resumes can I upload?

One version, but our applicant tracking system allows you to update your resume/profile at any time. Your most current resume is displayed when your profile is accessed by the recruiting team.

What should my resume look like?

Your resume can be in any format. No matter the format, it is essential you demonstrate how you meet the minimum and preferred requirements on your resume. Even if you answered yes to all of the minimum qualifications in the system, if the recruiter cannot find a minimum required skill on your resume, you will not be considered for the position.

I would like to give my resume to someone at USAA. Who should I send it to?

The best way to “give your resume” to someone to USAA is to apply for a position and build a profile on our career site. We use our applicant tracking system via the career site as our repository for resumes. Please note, you will not be considered for positions by just uploading a resume. You need to apply for specific positions.

Military Specific FAQs

I’m transitioning from the military. Where should I look?

You are always encouraged to leverage your military experience at USAA. Take a look at the information on the Military and Spouses tab of our career site, https://www.usaajobs.com/military/index.html for ideas and starting points. We cannot give specific recommendations, as each veteran’s skills, knowledge, training, ability and aspirations are different. There is a Military skills translator tool on our military page, https://www.usaajobs.com/military. We also recommend the Hiring our Heroes website of the US Chamber of Commerce Foundation, http://www.uschamberfoundation.org/hiring-our-heroes. This site has great resources for transitioning veterans.

I am a veteran with extensive management and leadership experience. Advanced-level positions at USAA all seem to require industry experience, which is difficult for veterans to acquire. How do I compete?

At USAA, we understand this is the challenge for veterans who want to leverage their military experience. It is well known that veteran leaders have many soft skills, but not always the business acumen. Consider positions that will develop your business acumen first.

I am a veteran and looking to capitalize on my military experience at USAA. Can you suggest a direction for me to look at USAA?

We cannot give specific recommendations, as each veteran’s skills, knowledge, training, ability and aspirations are different. We post our roles with a skills-based focus. There are some roles that require specific experience, as well. Search jobs that interest you and look at the minimum requirements. If you meet the minimum requirements, you should apply.