At USAA, every story begins with a commitment to serve. Meet Christine Sesser, Senior Experience Owner in our Claims department, where she leads our Contact Center Injury, First and Third Party, and Litigation teams. Guided by USAA’s mission, Christine finds meaning in helping members through some of life’s toughest moments—working alongside a team that shares her dedication to making a real difference every day.
Everything we do starts with a shared mission: serving the military community. That common purpose brings teams together, creates alignment, and makes collaboration feel meaningful from day one.
Claims is fast-paced and constantly evolving. Each new situation brings unique challenges that build problem-solving skills, resilience, and continuous professional growth.
You’ll work alongside leaders and teammates who are moving in the same direction. When everyone is focused on the same goal, support is natural—and your contributions are valued.
Employees are encouraged to engage with the military community through time, talent, and charitable giving. From hands-on programs to community relationships, giving back is part of who we are.
Q: What makes Claims challenging but deeply meaningful work?
A: "While claims can be challenging, ultimately for those of us that are in claims, it's about being there for our members when they need us...Claims professionals get to help people during really difficult times, assisting them and recovering from losses and rebuilding their lives. There really is a sense of purpose and the ability to make a positive impact is such a rewarding part of the job."
Q: What do people not realize about working in Claims?
A: "Most people don't realize how rewarding working in claims can be. Claims is fast-paced, and the ever-changing nature of the job requires problem solving, and can be really stretching. You are constantly learning and problem solving, and with each new claim that's presented, there's a unique set of challenges and it fosters personal and professional growth."
Q: How does USAA make you feel like you're part of something bigger than just a job?
A: "Every objective that we have always ties back to the mission. It's bigger than me or any individual here. It's about those who we serve, and so when you think about that, it really is bigger than just the individual job or the person."
Q: What does belonging look like for you within your claims team?
A: "I think regardless of the work that anyone does, you want to feel like your work has value, purpose, and meaning. And that's exactly how I feel about working here at USAA. When you support the military community, the work that you do has tremendous value and impact, and the support that I receive from leadership and teammates makes me feel like what I'm doing makes a big difference."
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