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USAA COVID-19 Hiring Update

Is USAA still hiring during COVID-19 pandemic?

Yes. Our USAA teams are working hard to continue to serve our members and welcome new team members during this time. To see our current opportunities, visit

What is USAA doing to safeguard employees?

We are committed to providing the best possible service while helping our 35,000 employees stay safe. Using CDC guidance and best practices, we are taking the following proactive steps to ensure the continued health and safety of our employees so that we can continue to serve members. We will continue to evaluate additional measures as needed.


  • As a precautionary step, we have restricted all international and domestic business travel and are asking employees who have traveled internationally, participated in a cruise or traveled more than 100 miles from their residence to self-quarantine at home for 14 calendar days.
  • We recognize that coronavirus-related event cancellations, school and daycare closures and care for immediate family members (as defined by FMLA) may require employees to use paid time off. To help employees manage leave, USAA will provide up to three weeks emergency pay if they are unable to work at home.
  • Employees will not be expected to use paid time off for absences related to COVID-19, from March 16 through April 30. This effective period may change as the situation evolves.
  • USAA medical plan participants who use network providers will not have to pay any out-of-pocket expenses for testing, diagnosis and prescribed medication for COVID-19. Deductibles and coinsurance will be waived for COVID-19 doctor visits and treatments.
  • All employee training, recruiting and on-site interviews will be exclusively virtual or rescheduled, effective March 16 through April 30. In addition, we have cancelled employee participation in external business-related events, regardless of location, through the end of April, and are asking teams to reschedule any meetings to virtual only where possible.
  • We have established additional rigor for screening all visitors to any USAA office and limiting visitors to mission-critical only.
  • We are asking employees who have the capability to work from home to do so until further notice and are working to enable more employees to work from home each day. 
  • Other proactive measures include implementing social distancing protocols, closure of onsite fitness centers, café dining areas and café self-service lines. Onsite clinics will remain open. 
  • We also increased our cleaning measures in all facilities and are proactively educating and addressing questions from employees on steps they can take to protect themselves and their families.

For more about how USAA is responding to concerns about COVID-19, visit: