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Making someone's day a little easier is a rewarding way to spend yours. Our Member Service Representatives are at the heart of our mission and are dedicated to always serving our members. From banking to insurance, Member Service Representatives help find solutions for members, while ensuring they receive the security and satisfaction they count on. Join us at one of our customer service and sales centers in Phoenix, Colorado Springs, Tampa or San Antonio.

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Building your future at USAA

Everyone on our team gets a shot at carving out a career that matters. Whether it's your first gig or a fresh start, we've got your back with continued support and training, so you can become the expert your teammates look to for answers. As you grow, you'll also have opportunities to learn and advance your career to make the most of your skills.

Two women and one man sitting at table, each with laptop computers, talking to one another.

What’s it like on our Customer Service team?

Get ready for a role that’s as rewarding as it is fast-paced. We’re all here for the same reason: to help our members when they need it most. And when one of us succeeds, we all do.

Find out more about who we are

  • As a Marine Corps veteran, I know it’s no meager thing to be able to honestly say “I’m proud of what I do.” At USAA, I am proud of the work that I do, the membership I work for and the team that I work with. From my manager on up to my CEO, I’m routinely impressed by my leadership and their commitment to our well-being and development, all in the pursuit of being the best at what we do: Serving those who served.

    William H

    Customer Service

  • The world-class benefits package enables employees to focus on their careers regardless of what life brings to us. I am grateful to work for a company that has supported me through deployments, cross country moves and natural disasters. The support and communication provided illustrates how much we are valued and empowers us to fulfill the mission and serve our members.

    Mary M

    Customer Service

Life at USAA

Two young women hugging each other.

Employee shares story of love and acceptance

Read more about Employee Story

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