For Devon, service has always been at the heart of everything he does. After four years in the United States Air Force, he joined USAA to continue his mission, this time, by serving the military community and their families. In just seven months, he’s already grown from a Deposits Servicing Representative to Acquisitions Tier 2, proving that dedication and empathy go hand in hand with opportunity.
After four years in the U.S. Air Force, Devon brought his sense of duty and discipline to USAA, where he continues to serve those who serve our nation.
Starting as a Deposits Servicing Representative, Devon was promoted to Tier 2 Acquisitions in just six months, a reflection of his strong performance and passion for helping members.
While building his career, Devon is also pursuing his bachelor’s degree, supported by USAA’s tuition-free education programs that make growth possible at every stage.
Devon believes gratitude isn’t just a value, it’s a responsibility. His daily interactions are a reminder of how empathy and understanding can transform a simple phone call into something deeply meaningful.
Q: What made you choose USAA?
A: I chose USAA because I know and understand the sacrifice our military members make to serve our country. But it’s not just those who serve, it’s their families as well. It makes me proud to give exceptional service to these individuals.
Q: Can you share a moment that really stayed with you?
A: A mother called to help her son open his first bank account. I walked him through every detail, not knowing he was partially disabled. Afterward, she thanked me and said I may not feel like I’m impacting lives on my side of the phone, but on her side, I truly was. That moment reminded me why I do what I do.
Q: What does a typical day look like in your role?
A: I come in ready to take calls with an open mind and broad heart. Whether it’s helping someone open a deposit account, apply for a credit card, or just listening, I make sure our members’ needs are fully taken care of. Every call deserves empathy, especially for those who’ve served.
Q: Why is gratitude such a big part of what you do?
A: Whether you serve or have served, or you’re a family member of someone who did, you’ve carried the weight of that sacrifice. Their courage and resilience remind us of the true cost of peace, and for that, we owe them our deepest gratitude.
Q: What’s a common misconception about your role?
A: People think it’s all about sales. But our focus isn’t on pushing products, it’s about finding what the member truly needs. Exceptional service means understanding, not just selling.
Q: What skills have you developed at USAA?
A: I’ve learned exceptional customer service, empathy, and how to spot fraudulent activity. It’s also my first banking role, and I’ve built strong skills in deposits, credit cards, and servicing accounts.
Q: What’s your favorite part about working at USAA?
A: Our members. You never know who you’ll speak with, but every conversation is a chance to make someone’s day, and sometimes, they make yours too. The opportunities for growth and education here make it even better.
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