Lead Business Strategy Analyst - P&C Claims GenAI

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

The role we are seeking a Lead Business Strategy Analyst adept at GenAI Strategy & Portfolio Management, with the ability to identify, prioritize, and govern GenAI use cases that align with business objectives, enterprise standards, and deliver measurable value. A strong Technical & Analytical Acumen is essential, encompassing a deep understanding of GenAI concepts, data and analytics architectures, AI solution design, and performance measurement to effectively guide both technical teams and business stakeholders. Crucially, this position demands exceptional Cross-Functional Leadership & Influence to drive alignment across business, analytics, technology, and operations teams, establish necessary standards, and foster consistent execution of GenAI initiatives, even without direct authority.

The candidate will be instrumental in Value Realization & Decision Support, possessing expertise in defining success metrics, developing business cases, measuring outcomes, and providing data-driven recommendations to maximize GenAI adoption and business impact. Finally, a robust understanding of Governance & Operationalization is required to establish repeatable frameworks, best practices, and oversight processes that ensure GenAI solutions are scalable, compliant, and consistently deployed throughout the organization.

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

What you'll do:

• Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions. Leads integration of the analytic strategy and business strategy.
• Oversees efforts to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further.
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort.
• Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
• Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
• Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills.
• Serves as a team lead and provides guidance and on-the-job training to team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Business, Science, Finance, Economics or related field; OR 4 years of relevant education and/or experience.
• 8 years of data and/or analytics or strategy consulting experience; OR a minimum of 6 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 8 years of combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 6 years of experience in data and/or analytics or strategy consulting.
• Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights.
• Experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics.
• Experience influencing business decisions.
• Strong analytical skills with experience using hypotheses-driven problem solving.
• Extensive experience leading and performing complex data analysis using various data analytics tools (i.e.Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics).

What sets you apart:

• GenAI Strategy & Portfolio Management – Ability to identify, prioritize, and govern GenAI use cases, ensuring alignment to business objectives, enterprise standards, and measurable value outcomes.
• Technical & Analytical Acumen – Strong understanding of GenAI concepts, data and analytics architectures, AI solution design, and performance measurement to effectively challenge, influence, and guide technical teams and business stakeholders.
• Cross-Functional Leadership & Influence – Ability to drive alignment across business, analytics, technology, and operations teams; establish standards; and foster consistent execution of GenAI initiatives without direct authority.
• Value Realization & Decision Support – Expertise in defining success metrics, developing business cases, measuring outcomes, and providing data-driven recommendations that maximize GenAI adoption and business impact.
• Governance & Operationalization – Ability to establish repeatable frameworks, best practices, and oversight processes that ensure GenAI solutions are scalable, compliant, and consistently deployed across the organization.
• US military experience gained through military service or gained as a military spouse / domestic partner

Compensation range: The salary range for this position is: $127,310 - $243,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.