At USAA, Claims professionals are there for our members when they need us most. Whether helping members navigate an auto claim, investigating injuries, or guiding them through unexpected life events, our Claims teams deliver support, empathy, and solutions with every interaction. We're growing and looking for service-minded professionals who thrive in a fast-paced environment and are passionate about helping others. Opportunities are available in Phoenix, San Antonio, Colorado Springs, Chesapeake, and other key hiring markets.
What's it like on our Claims Team?
Meet Jonathan, an Associate Auto Adjuster at USAA, and learn how he helps members navigate the claims process with empathy, problem-solving, and support when they need it most. Jonathan shares how USAA's collaborative culture, supportive leadership, and commitment to employee development have helped him grow in his career. For him, the most rewarding part of the role is helping members through challenging situations and serving those who have served our country, all while learning something new every day.
Why You'll Love Working Here
- Make a real difference for members during critical moments
- Build expertise in investigations, negotiations, and claims resolution
- Career growth opportunities across Claims and beyond
- Paid licensing support and continuous learning opportunities
- Competitive pay, incentives, pension, and comprehensive benefits
- Hybrid flexibility available for many Claims positions
- Work for a trusted brand with a mission that matters
Making a Difference Every Day: Christine’s USAA Story
At USAA, every story begins with a commitment to serve. Meet Christine Sesser, Senior Experience Owner in our Claims department, where she leads our Contact Center Injury, First and Third Party, and Litigation teams. Guided by USAA’s mission, Christine finds meaning in helping members through some of life’s toughest moments—working alongside a team that shares her dedication to making a real difference every day.
“It's not just another job. You are truly helping people every day.”
— Tyler C., Auto Adjuster