Lead Business Process Consultant – Fraud Agile Design Engineer

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

About the Team:

This team focuses on developing and maintaining Target Operating Models (TOMs) and three-year roadmaps for assigned big rock efforts within the Member Protection portfolio, ensuring alignment with architecture standards and enterprise vision. To produce roadmaps and TOMs, they drive collaboration on design alignment and sizing within agile portfolio ceremonies, creating robust frameworks for downstream execution teams. They partner with technology teams as well as business and technical architects to ensure design integrity to create capability roadmaps, sequencing prioritized initiatives over a 12 - 36-month horizon.

About this Role:

As part of Member Protection’s Architecture Transformation and Leadership in Agile Solutions (ATLAS) team, you would serve as a Lead Agile Design Engineer. This role partners with internal stakeholders to identify current and target states for designated capabilities. As part of the roadmap and Target Operating Model (TOM) development, you’ll identify and map impacts to people, process, data, and app functionality as well as document milestones and dependencies needed to reach the target state. Advanced communication skills are necessary to partner with both business and technology resources as you’ll frequently act as a translator of business needs to find technical solutions.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Identifies and implements strategic opportunities and solutions for key stakeholders. Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy.
• Coaches others and leads acquisition and application of expert knowledge of the business.
• Leads planning & execution and directs and coordinates activities for highly complex projects.
• Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions.
• Manages risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs.
• Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities.
• Reviews, advises, and develops communication plans for customers and internal stakeholders.
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics.
• Expert knowledge of bank products and processes.
• Experience leading programs/projects, business process owner/consultant or working in an agile environment.
• Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
• Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible.
• Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.
• Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• Demonstrated ability taking a concept from ideation to launch
• Extensive experience in technical program/product management gathering requirements, finding system efficiencies, and recommending solutions across cross-functional areas.
• Advanced knowledge of Project Management/agile scrum process and agile product owner role.
• Advanced ability to understand and discuss technology concepts, trade-offs and new opportunities with both business and technical team members.
• Advanced understanding of Business Case and CBA development related to both revenue driving and expense saving benefits.
• Awareness of Customer Identity and Access Management (CIAM) and investment services
• Advanced experience with Excel, PowerPoint, and Confluence (wiki)
• Consistently provides guidance and mentoring to team members and acts as an escalation point to ensures issues are resolved.

Compensation range: The salary range for this position is: $127,310 - $243,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.