Business Strategy and Planning Director – Third Party Risk Management

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Business Strategy and Planning Director, you’ll provide strategic guidance to executive leadership in identifying, developing, and communicating business strategies across functional areas. Leveraging deep knowledge of USAA, industry trends, business development, and financial planning, you’ll lead analyses of business needs and market conditions to support business and enterprise strategy and planning. You’ll also conduct strategic reviews to evaluate progress, identify opportunities, and drive awareness and achievement of key strategic objectives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Oversight of Transformation Portfolio
• Deliver strategic automation and AI pilots (e.g. Digital Sourcing, DD AI, Digital Negotiation, etc.)

• Drives the development and execution of functional strategy, including near- and long-term roadmaps and complex cross-functional initiatives, partnering with senior leaders to translate strategy into execution.

• Partners across BPOs, STAR, GSP, and Change Management to integrate change strategies, project plans, and documentation that support successful implementation and adoption of complex initiatives.
• Evaluates operational effectiveness, identifies gaps, and establishes best practices and management routines across GSP to drive continuous improvement.
• Facilitates routines across the GSP organization driving visibility (e.g. GSP Alignment, Transformation Steering Committee, project/program routines, etc.)
• Drives the alignment of business process and frameworks to enterprise strategy, process and framework.
• Leads the design, governance, and execution of strategic and operational planning, partnering with executive leadership and cross-functional teams to establish frameworks, goals, and key results.
• Guides team members as they perform research and analysis.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years of directly related business planning consultation experience to include developing business strategy for short-term and/or long-term goals.
• Experience influencing and managing communication to senior executives, internal colleagues through concise, official and regular updates on status, progress, strategies and roadmaps.
• Extensive experience in Project Management.
• Strong business acumen in financial services or related industry, and a proven ability to balance strategic thinking with practical implementation skills.
• Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights.

What sets you apart:

• US military experience gained through military service or gained as a military spouse / domestic partner.
• Strategic and holistic thinking, planning, and execution
• Innovation management, including automation and AI pilot leadership
• Project and portfolio management expertise for complex initiatives
• Change management capabilities to drive adoption
• Stakeholder management, collaboration, facilitation, and influence
• Best practices consultation and implementation
• Risk assessment and mitigation
• Problem-solving and adaptability

Compensation range: The salary range for this position is: $114,080 - $218,030.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.