Business Process Owner Mid-Level- Bank

As a dedicatedBusiness Process Owner Mid-Level-Bank, you willplan, direct and coordinate activities for moderately complex and complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understand the process operatingobjectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures,eliminateredundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. Supports alignment of process to overall experience strategy and vision.

We offer a flexible work environment that requires an individual to bein the office 4 days per week.This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocationassistanceisnotavailable for this position.

Whatyou'lldo:

• Applies knowledge of the business to understand customer gaps in performance, and develops,modifies, re-engineer’s customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance.

• Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective toleveragemultiple ways of thinking while developing end-user focused process solutions.

• Plans and coordinates the overall health of processes by developing control limits,monitoringkey performance indicators, etc.

• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.

• Assistsin identification of business unit and business process risks across assigned activities.

• Develop communication plans for customers and internal stakeholders.

• Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.

• Utilizes reporting, data, and analytics to measure process and project performance, adjusts services and operational activities, and inform key stakeholders.

• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.

• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.

• Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.

• Ensure risks associated with business activities are effectivelyidentified, measured,monitored, and controlledin accordance withrisk and compliance policies and procedures.

Whatyouhave:

• Bachelor's degree; OR 4 years of relevant education and/or experience.

• 4 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.

• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.

• Hands on experience with process mapping and modeling and creating and validating process documentation.

• Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices.

• Demonstrated experience withutilizingvarious systems to collect and analyze data.

• Knowledge of federal laws, rules, regulations, and applicable guidance to include OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP.

What sets you apart:

• 4 years of experience in banking operations or a related financial services role.

• Familiarity with backend banking systems and strong aptitude for learning to navigate and update them. Experience with Fiserv, ALS, or Fidelity is strong plus.

• Understanding of how name/address impacts downstream banking processes and products.

• Knowledge of banking regulations related to customer information (FCRA, AML/CIP).

• Emerging understanding of process management principles, including the importance of controls and procedures.

• Developing analytical and problem-solving skills to support the identification and resolution of process issues.

• Exposure to reporting tools and willingness to developproficiencyin processmonitoringand data analysis.

• Effective communication and interpersonal skills, with the ability to engage with stakeholders and a willingness to build collaborative relationships.

• Possesses a foundational understanding of risk in banking operations and a willingness to develop risk management skills.

• High adaptability and a demonstrated aptitude to quickly learn new systems and processes.

• US military experience through military service or a military spouse/domestic partner.

Compensation range:The salary range for this position is: $77,120- $147,390.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).