Business Process Owner Lead - Bank

As a dedicatedBusiness Process Owner Lead,you willlead,plan forhighly complexprocesses including problem definition, evaluation of requirements, design, testing, and implementation of business processes. Understands the process operating objectives, business rules, performance requirements,risks,controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process Actively develops and drives alignment of process to overall experience strategy and vision.

We offer a flexible work environment that requires an individual to bein the office 4 days per week.This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.Relocationassistanceisnotavailable for this position.

Whatyou'lldo:

• Develops business process deliverable program plans that align customer, businessdeliverableand enterprise strategy.

• Ensures alignment with customer andappropriate roadmap(s).

• Applies andmaintainsexpert knowledge ofbusinessand manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.

• Serves as strategic advisor bringing diverse perspective toleveragemultiple ways of thinking while developing end-user focused process solution.

• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation.

• Leads the overall management of process performance by developing control limits,monitoringkey performanceindicatorsand informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.

• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.

• Collects andconsolidatesdemand andidentifiesopportunities by businessportfoliovertically within the business unit and/or horizontally across the enterprise.

• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communicationsare alignedwith overall strategy.

• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.

• Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team.

• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.

• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.

• Provides mentorship and guidance support for team and applicable business partners.

• Plans and designs business processes and make recommendations and changesin order toimprove and support business systems and activities and/or to deliver greater effectiveness and efficiency.

• Ensurerisks associated with business activities are effectivelyidentified, measured,monitored, and controlledin accordance withrisk and compliance policies and procedures.

What you have:

• Bachelor'sdegree:OR 4 years of related experience (in addition to the minimum years of experiencerequired) may be substituted in lieu of degree.

• 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.

• Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.

• Experience in implementing and sustaining change/improvements (change champion).

• Extensivehands-onexperience with Process Mapping and Modeling and creating and validating process documentation.

• Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices.

• Demonstrated experience with Lean, Business Process Management, or similarmethodology.

• Demonstrated experience withutilizingvarious systems to collect and analyze data.

• Knowledge of federal laws, rules, regulations, and applicable guidance toincludeOCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP.

What sets you apart:

• Strategic Cross-Functional Influence: Proventrack recordof leading and influencing cross-functional initiatives, successfully driving complex projects tocompletionand achieving significant milestones.

• Mentorship and Team Development: A strong commitment to mentoring and developing team members, fostering their growth, and building high-performing teams.

• Stakeholder Engagement & Influence:Proven ability to engage and influence stakeholders, fostering collaboration and driving adoption through strong emotional intelligence.

• Transformation Leadership & Process Engineering:Expertisein leading transformation workstreams,leveragingprocess engineering to design and implement best-in-class solutions.

• Industry Best Practices & Innovation:Skilled inidentifyingand integrating leading industry standards and innovative solutions for optimized contact center operations.

• Comprehensive Transformation Impact:Successfully transforms contact center operations by combining processexpertise, emotional intelligence, and a focus on measurable improvements.

• Strategic Problem-Solving & Decision Making: A proven ability to analyze multifaceted issues, assess strategic impacts, and lead the development and implementation of innovative and effective solutions.