Bank Payments Processing Specialist Mid-Level - Sensitive Profile

As a dedicatedBank Payments ProcessingSpecialist Mid-Level-Sensitive Profile,youwill, within defined guidelines and regulatory framework, perform services for deposit processing, paymentexceptionand monetary adjustments. Processes specialized and routine back-office payment transactions, often in coordination with other institutions, to include paper, electronic, and deposits.Researchand resolves payment issues, payment exceptions, and monetary adjustments across all payment channels including ACH (Automated Clearing House) and wires.

This job profile isdesignatedas a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positionsare required tofulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.

*This position requires several hours of inbound calls per day, and outbound calls as needed.

We offer a flexible work environment that requires an individual to bein the office 4 days per week.This position can be based in one of the following locations: San Antonio, TX, or Tampa Crosstown, FL. Relocationassistanceisnotavailable for this position.

Whatyou'lldo:

• Applies advanced knowledge of policies, processes, industry practices,systemsand/or equipment to open and/or process payments received through various payment systems.

• Processes bank payments such as reconciling monetary transactions and processing general ledger transactionsin accordance withestablished procedures and service level agreements.

• Reviews moderately complex account transactions for exceptions processing and follows documented procedures to help determineappropriate actionsfor bank-to-bank adjustments and/or member requested changesin accordance withregulatory guidelines.

• Serves as a first line of defense for fraud or suspicious transaction activities for all monetary to include Zelle, ACH, wires, deposits,paperand electronic payment transactions;submitsFraud Referral and/or notifies process owner when suspicious transactions are detected.

• As an end-user,it supportsinternal financial and payment systems, tools, and technologies to ensure they are in working order. Escalates and reports issues or system defects asappropriate.

• Applies strong knowledge toassiston projects, as needed, to include technical systems upgrades, application changes, new product integration, etc.

• Collaboratewith process owner and business partner in documenting process maps and procedures for key processes and may make recommendations for process improvements.

• Occasionally,communicationswith Federal Reserve, NACHA, and other financial or governing institutions for research and resolution through various channels.

• Serves as a resource to less experienced team members on escalated issues of a routine nature.

• Ensurerisks associated with business activities are effectivelyidentified, measured,monitored, and controlledin accordance withrisk and compliance policies and procedures.

Whatyouhave:

• High School Diploma OR General Equivalency Diploma.

• 2 years of experience in bank payments processing includingallthe following: exceptions processing, bank to bank adjustments, ACH / wires, and research and resolution for member accounts.

• Proficient knowledge of the monetary flow of banking transactions to include general ledger exceptions and outages.

• Experience working with external regulating institutions and other banks todecidenecessary monetary adjustments.

• Advanced problem solving and analytical skills.

• Advanced knowledge of ACH, reg E, reg Z, bank adjustment, and other relevant payments processing regulations.

• Demonstrated experience using payments processing software and applications such as FIS, FISERV, Pep+, etc.

• Proficient knowledge of Microsoft Office applications.

What sets you apart:

• 2 years of experience in bank payment wire processing.

• Volpaysystems experience.

• Enterprise Worklist knowledge/experience.

• Current member contact experience.

• Current inbound/outbound member experience.

• US military experience through military service or a military spouse/domestic partner.

Compensation range:The salary range for this position is: $43,680 - $76,610.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).