Learning Support Advisor - Intermediate Level

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Learning Support Advisor, you will provide support to learning teams by providing operational/logistical support to plan, prepare and deliver training and development events. Support curriculum, facility configurations, learning paths, and ensure communication of the operational processes with all business partners and customers. Support Learning Delivery Directors to ensure course coverage (i.e., instructor availability).

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Provides intermediate working knowledge of all Enterprise Learning Center of Excellence (ELCOE) processes applicable to Delivery, Development, and Planning as it pertains to support of learning events.
• Supports the ELCOE curriculum, facility configurations, learning paths, and ensures communication of the operational processes with all business partners and customers.
• Schedules learning events as provided through the planning and request definition processes.
• Matches the learning facility capabilities (room size, technology capability, other equipment, configuration, instructor, etc) with the scheduling requirements.
• Performs both resourcing or preparation support for line of business.
• Responsible for managing/ordering supplies and/or any equipment that the company uses for training purposes.
• Manages Learning Management Systems, troubleshooting as necessary.
• Maintains course catalog; process updates to course catalog to include course description, hours, course set up; creates/builds course codes for new courses.
• Works under direct supervision.
• Collaborates with team members to resolve issues and to identify appropriate issues for escalation.
• Performs moderately complex work assignments to support other team members.
• Performs other duties as assigned.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 2 or more years of administrative, analysis and/or resourcing experience to include at least 1 year of program/project management experience.
• Advanced knowledge of Microsoft suite and advanced knowledge of data analysis and associated tools.

What sets you apart:

• Program/Project management experience
• Experience building and reporting performance results
• P&C Claims experience
• Experience in contact center support
• Experience building reports and presentations in Excel and PowerPoint

Compensation range: The salary range for this position is: $57,970 - $97,820.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.