Lead Business Strategy Analyst-Customer 360

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Are you a master facilitator and strategic partner who excels at guiding complex initiatives and building consensus across diverse teams? Do you have a talent for weaving together the insights of senior executives, directors, and individual contributors to chart a clear path forward, while also collaborating on the design and delivery of impactful data products?

As a dedicated Lead Business Strategy Analyst, you will play a pivotal role in our Customer 360 Data & Analytics strategic priority. You will be instrumental in actively managing and fostering strong relationships with stakeholders across Business leaders, Data & Analytics, Information Technology, and Portfolio Management senior leaders, ensuring buy-in and effective execution across all levels to define and drive the delivery of Customer 360.

If you are a strategic facilitator eager to unite teams, drive alignment, and guide critical initiatives and data product development toward success, we invite you to apply. This is your chance to be a linchpin in our data strategy, fostering collaboration and ensuring our collective journey towards Customer 360 and its integrated member data products is clear, supported, and impactful.

Utilizes quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA’s strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ. Relocation assistance is not available for this position.

What you'll do:

• Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions.  Leads integration of the analytic strategy and business strategy.

• Oversees efforts to identify key business assumptions and hypotheses around line of business strategy.  Continuously refines hypotheses and identifies business questions to explore further.

• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort.

• Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.

• Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.

• Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills.

• Serves as a team lead and provides guidance and on-the-job training to team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree in business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of data and/or analytics or strategy consulting experience; OR a minimum of 6 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 8 years of combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 6 years of experience in data and/or analytics or strategy consulting.

• Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights.

• Experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics.

• Experience influencing business decisions.

• Strong analytical skills with experience using hypotheses-driven problem solving.

• Extensive experience leading and performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics).

What sets you apart:

• Demonstrated success in developing enterprise data strategies and advising senior leadership on data product roadmaps and governance

• Extensive experience in managing and communicating project progress, milestones, and risks to executive leadership and stakeholders. 

• Skilled in identifying and managing cross-team dependencies, fostering communication, and facilitating collaboration to accelerate delivery and reduce risks.

• Expertise in guiding complex strategic initiatives and building consensus across diverse teams, including senior executives, directors, and individual contributors. 

• Proven ability to steward the development and oversight of a portfolio of data products, ensuring they contribute to a comprehensive and integrated data repository.

• An Advanced Degree such as an MBA .

Compensation range: The salary range for this position is: $127,310 - $243,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.