Director of Workforce Enablement & Transformation

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Fuel enterprise-wide workforce transformation by reimaging key workforce levers across performance, mobility, skills, workforce health, and talent technology. This role guides director-level leaders in reimagining and delivering future-ready solutions, aligned to the business transformation strategy, that enable agility, growth, workforce effectiveness and employee experience.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX.

Relocation assistance is available for this position.

The Work Ahead

• Team Leadership: Build and lead a high-performing team of talent solution architects who will transform association wide talent practices in service of the business transformation strategy. Develop scalable tools, sustainable processes, and frameworks to ensure consistent practices across the association. 

• Workforce Transformation Enablement Levers: Redesign key practices, process, and tools that will enable our strategic workforce transformation, inclusive but not limited to transforming:

  • Performance management

  • Workforce mobility (rotations, gigs, internal movement)

  • Skills-powered workforce transformation

  • Workforce planning and design technology strategy

  • Workforce health strategy and standards

• Change Leadership, Planning, and Execution: Lead strategic planning of change driving interventions aligned to the business and talent strategy. Help the workforce effectively shift into new behaviors, mindsets, and practices to move us forward.

• Cross-Functional Collaboration & Influence. Collaborate across HR COEs and HRBPs, HR Technology, Finance, Operations, and other key stakeholders to align enabling levers with enterprise strategy.  

• Integration & Risk Mitigation. Integrate workforce planning with enterprise functions including HR, CFO, CRE, Risk, and Enterprise Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds.

What you'll do:

• Build and lead a high-performing team of talent solution architects who will transform association wide talent practices in service of the business transformation strategy. Develop scalable tools, sustainable processes, and frameworks to ensure consistent practices across the association.

• Redesign key practices, process, and tools that will enable our strategic workforce transformation, inclusive but not limited to transforming performance management, workforce mobility (rotations, gigs, internal movement), skills-powered workforce approach, workforce planning and design technology strategy, and workforce health strategy and standards.

• Lead the Talent COE's efforts in strategically planning and implementing change management initiatives that align with business and talent objectives, fostering the adoption of new behaviors and mindsets to accelerate organizational growth.

• Collaborate across HR COEs and HRBPs, HR Technology, Finance, Operations, and other key stakeholders to align enabling levers with association strategy. 

• Integrate workforce planning with association functions including HR, CFO, CREWs, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds.

• Own and govern the portfolio of workforce enablement and transformation initiatives — prioritize investments, manage interdependencies and resource allocation, monitor portfolio performance and benefits realization, and ensure alignment to association strategy and risk/compliance requirements.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

• 8+ years in human capital consulting, talent management, organizational effectiveness, and/or workforce strategy

• Proven success leading large-scale transformation initiative

• Breadth of experience across the full talent ecosystem with deep expertise in performance, skills, talent mobility and workforce

• Strong understanding of talent technology ecosystems

• Exceptional stakeholder management and enterprise collaboration skills

• Strategic thinker with systems design and change leadership capabilities

What sets you apart:

• 15+ years in human capital consulting, talent management, organizational effectiveness, and/or workforce strategy

​Compensation range:  The salary range for this position is: $143,320.00 - $273,930.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.