Digital Technology Platforms Product Executive (San Antonio or Plano)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Ready to Elevate Your Leadership at USAA? An exceptional opportunity awaits a proven leader to step into the AVP role to lead our Digital Technology Platforms Product team. If you're passionate about crafting the future of our digital landscape and driving impactful change, this is your chance to lead high-performing teams, influence strategic direction, and advance your career within a flexible, 4-day/week office environment in our office in San Antonio or Plano.

What you will do:

• Creates, develops, and sustains Business, Technology, and CoSA relationships, acting as digital/technology product point of contact for partners/customers.

• Sets the vision, strategy, direction, key performance indicators and outcomes of a Digital or Technology product portfolio.

• Serves as escalation point on day-to-day activities of the Digital or Technology product management organization.

• Provides executive oversight and leads organization to effectively manage ambiguity, and influences others to drive clarity, solutions, and execution plan among team and stakeholders.

• Influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other stakeholders to ensure successful product strategies and product/ feature launches within a LOB/CoSA.

• Promotes continued focus on evolving member needs and demand-based enhancements through member-based research (focus groups, usefulness testing, a/b testing, and other research methodologies) as appropriate.

• Accountable for delivering on agreed upon goals and outcomes for products, services and transactions across digital channels and platforms.

• Manages investments, innovation mix, prioritization, and tradeoff decisions among member experience, performance, and operational support requirements at the program or portfolio level.

• Attracts, selects, and develops top-tier Technology/Digital product management talent to continually maintain and transform USAAs digital/technology product offerings.

• Responsible for ensuring technology capabilities align to architectural and system standards, promoting a consistent USAA approach to the development and deployment of global platforms and standards.

• Drives the economic success of the LOB/CoSA through the growth of the digital/technology product portfolio(s).

• Oversees strategic alignment across company/staff agency product portfolio(s), initiatives, and investments.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Minimum Education:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 10 years of experience as a Technology, Product Management or Digital transformation leader for enterprise initiatives and platforms, with varying responsibilities from strategy to market to ongoing product improvements.

• 6 years of direct team lead or leading matrixed or cross-functional, large, scaled teams.

• Demonstrated ability to think strategically and execute both strategic and tactical enterprise-wide efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy.

• Solid business and technology acumen combined with strong technical and customer experience foundations.

• Outstanding people management abilities, creates and sustains environment to succeed.

• Proven leadership and ability to influence at all levels of management.

• Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards.

• Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.

• Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency.

• Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization’s risk management framework, governance, standards, capabilities and risk strategy across all lines of business.

• Experience working with Agile delivery/development organizations.

• Knowledge of federal laws, rules, and regulations including, but not limited to, GLBA (Gramm-Leach-Bliley Act), Telephone Consumer Protection Act (TCPA) and Americans with Disabilities Act (ADA).

What sets you apart:

Platform Expertise:

• Extensive knowledge of Integrated Voice Response (IVR) systems, conversational AI platforms (e.g., Amazon Lex, Microsoft Bot Framework), and mobile platform technologies (iOS, Android).

• Deep understanding of the architecture, design, and development best practices for each platform.

• Experience with platform integration strategies and API management.

• Familiarity with performance optimization and scalability considerations for high-volume platforms.

Technical Skills:

• 10+ years of hands-on experience with digital platform technologies, including cloud computing, APIs, microservices, and data analytics.

• Familiarity with various software development methodologies.

• Proficiency in using product management tools such as Jira, Confluence, or similar.

• Understanding of data analysis and reporting tools.

Leadership & Management:

• Demonstrated ability to think strategically and execute both strategic and tactical enterprise-wide efforts related to the development and management of new products/product enhancements.

• Ability to leverage and influence leadership and cross-functional teams to develop and execute product strategy.

• Solid business and technology acumen combined with strong technical and customer experience foundations.

• Outstanding people management abilities; creates and sustains an environment to succeed.

• Proven leadership and ability to influence at all levels of management.

Communication & Collaboration:

• Advanced facilitation, collaboration, and consensus-building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.

• Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and a sense of urgency.

Regulatory & Compliance:

• Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization’s risk management framework, governance, standards, capabilities, and risk strategy across all lines of business.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

*** Relocation assistance is available for this position ***

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.