Business Strategist Lead - Member Communications

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Business Strategist Lead, you will serve in the Member Communications Operations and Orchestration Area, responsible for strategy to execution to include continuous improvement, roadmaps, and business operations. 

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position will be based onsite in the San Antonio, TX office location.

Relocation assistance is not available for this position.

What you'll do:

• Leverages expert business acumen, critical thinking, abstract thinking, and empathy to independently reframe business problems into business opportunities.

• Develops custom project approaches to uniquely address the specific needs of each defined initiative, ensuring a deep focus on achieving business objectives.

• Continuously iterates and refines methodologies to optimize business development.

• Drives continuous improvement by iteratively refining methodologies and approaches to further evolve the business strategy discipline.

• Leads diverse audiences, including partners, senior executive leadership, stakeholders and users towards a shared vision and desired outcomes through impactful communication and engagement strategies.

• Conducts comprehensive strategic analysis employing advanced data analysis skills, to manipulate, interpret and study additional data sources to translate findings into comprehensive actionable insights for further business strategy development.

• Synthesizes and interprets large amounts of quantitative and qualitative data to create narratives that communicate strategic recommendations These recommendations may include audience and market recommendations; vision, advantage, scope; experience guardrails; journey maps; prototypes; sketches; visual concepts; narratives; white papers; blueprints.

• Maintains a deep understanding of business needs, goals, and challenges and connects all aspects of the business strategy to tell a cohesive, impactful story aligning to the enterprise corporate strategy.

• Defines and executes recommendations to enhance the business strategy practice, ensuring alignment of business strategies to the enterprise corporate strategy

• Elevates experience related opportunities to USAA strategic planning process.

• Executes and evolves functional strategies developed in partnership with the line of business strategy team.

• Understands and supports the execution of functional, line of business and enterprise strategies with functional implications.

• Partners with the line of business strategy team on the USAA strategic planning process.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of business strategy experience to include 4 years of experience leading strategy engagements.

• Deep expertise in industries such as financial services and/or insurance.

• Ability to identify strategic needs and lead all aspects of projects with sound business recommendations and alignment with key business partners.

• Demonstrated experience influencing business decisions and driving strategic outcomes.

• Demonstrated experience translating complex business strategy and vision into an executable business process and technology plan and successfully delivering component.

• Demonstrated technical Consulting Skills including but not limited to, Hypothesis-driven problem solving; Primary Market research (e.g. interviews); Secondary Market research (e.g. desk research); Data analysis (e.g. what-if, sensitivity, etc.); Story Telling; PowerPoint / Excel; Presentation skills; Meeting Leadership

• Advanced quantitative, analytical, written, and oral communication, and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders at all levels..

What sets you apart:

• Ability to translate leadership vision into action plan, milestone, and measurable outcomes.

• 3 years' experience leading or coordinating cross-functional initiatives that span across multiple business units.

• 3 years experience managing executive level operation rhythms such Monthly Business Reviews, Offsites and Strategic Planning Cycles.

• 2 years of financial and business acumen with experience supporting budget and performance tracking.

Compensation range: The salary range for this position is: $143,320.00 - $273,930.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.