Security Operations Center Specialist (Intermediate Level)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Security Operations Center Specialist (Intermediate Level), you will be responsible for monitoring the safety and security of employees, contractors, visitors and facilities worldwide. You’ll use a variety of tools ranging from access control, CCTV, GIS, alarm monitoring to various intelligence sources, internet, communication and in-house tools,  to detect, analyze and dispatch/alert Security Officers, appropriate  Strategic Partners, and/or external responding authorities/fire/law enforcement regarding any adverse conditions to the enterprise or its employees, contractors and visitors. These incidents may range from intrusion and workplace violence to adverse weather conditions and technical failures.  Works under general supervision. Performs basic to moderately complex work assignments and problem resolution across multiple disciplines.

This position can be based in one of the following locations:

San Antonio, TX

Protective Security Operations Center (PSOC) in San Antonio is a 5x8 (7 days a week) team.

Schedules (Will be assigned upon selection for the role):

• Days – 0600 - 1400hrs

• Mids – 1400 - 2200hrs

• Nights – 2200 - 0600hrs

The days off more than likely will be off Tuesday and Wednesday.

Phoenix, AZ

Protective Security Operations Center (PSOC) schedules in Phoenix are 4 days/12 hours.

Schedules (Will be assigned upon selection for the role):

• 0400 – 1400 from Wednesday – Saturday

• 2000 – 0600 from Wednesday - Saturday

Relocation assistance is not available for this position.

What you'll do:

• Monitors, prioritizes and directs response to enterprise wide security activities from the 24x7x365 Security Operations Center Assists employees, contractors and visitors in all concerns that pertain to safety and security.

• Conducts ongoing review of multiple systems and sources to detect potential risks Investigates alarms, dispatches Security Officers, or alerts Fire and/or law Enforcement agencies Logs daily activities and creates Incident Reports Other duties as assigned.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma, General Equivalency Diploma, or applicable Trade School/Technical Diploma required.

• 1 or more years of operational experience in a fast-paced Operations Center environment or Emergency Management background.

• Possess the ability to liaise with law enforcement and security industry personnel.

What sets you apart:

• Associates degree in Criminal Justice, Emergency Management, or related field.

• Experience with National Incident Management Systems (NIMS) ICS-100, ICS-200, IS-700

• Association of Public-Safety Communications Officials (APCO) Certified Public Safety Telecommunicator.

• Intermediate to advanced Microsoft Office proficiency.

• Excellent multi-tasking and critical thinking skills.

• Superior verbal and written communication skills, both intra-team and to across external teams and agencies.

Compensation range: The salary range for this position is: $43,680.00 - $59,980.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.