Regional Site Director - Charlotte, NC

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

This Regional Corporate Site Director is responsible for ensuring consistent experiences for employees and leaders across the USAA Charlotte, NC office location. In this role, you will cultivate robust communication between each of the USAA Regional Site Directors (your peers) to broaden visibility and increase consistency in approach to regional operations. You will ensure regional facilities are maintained and operated in accordance with USAA standards. You will be responsible for establishing and maintaining USAA’s brand reputation in the local community (Corporate Sponsorships, Corporate Citizenship, Military, etc). This is an individual contributor role.

This position will be located on-site in our Charlotte, NC office location:

200 West Boulevard

Charlotte, NC 28203

Relocation assistance is available for this position.

What you'll do:

• Identifies issues, trends, and recommends/implements process improvements.

• Coordinates, develops, and maintains regional Business Continuation (BC) plans.

• Plans and identifies resources required to ensure minimal interruption to business operations in the event of a natural or human-made disaster, catastrophe, or weather interruption.

• Supports the Charlotte Site Leader in the training, maintenance, and execution the Situation Management Team (SMT).

• Leads local community, member, and employee events to establish relationships, and represent USAA in the community.

• Facilitates the end-to-end grant process in alignment with USAA community goals.

• Works with the Charlotte Site Leader to evaluate, select, and implement sponsorship opportunities.

• Serves as the administrator of the Charlotte region's campus and community budget.

• Works closely with the local business operations senior staff evaluating and coordinating the impact of staff initiatives and employee events on the business.

• Provides management mentorship to all building-wide support functions to ensure appropriate site requirements are met.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of campus or facility management experience.

• Expert knowledge of Microsoft Office tools.

• Expert communication skills with proven ability to drive solutions across organizational levels.

• Proven collaboration skills in a matrixed environment, including providing consultative guidance to solve enterprise-wide issues.

• Advanced knowledge of project management tools and methodologies.

What sets you apart:

• Corporate Site Director/Corporate Real Estate/Facility Management experience.

• Community Engagement experience, preferably within Charlotte, NC, and surrounding areas.

• Experience in strategic growth (workforce and real estate).

• Military experience serving in a Chief of Staff related role.

Compensation range: The salary range for this position is: $143,320.00 - $273,930.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.