Process Engineer (mid-level)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are looking for a mid-level Process Engineer. This role supports the Bank Intelligent Automation team which develops, maintains, and run the Bank's Robotic Process Automation (RPA) within the Automation Anywhere software suite. You will support an Agile team with capturing requirements, remediating blockers, and supporting testing efforts through deployment. This role will be the point of contact for the agile team to the business teams.

Partners with cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Responsible for consistently executing the Business Process Management (BPM) strategy within a CoSA or across the Enterprise. Executes process improvement projects that sustainably improve member and employee experiences and business deliverables. Identifies and handles existing and emerging risks that stem from business activities and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. The preferred location for this position is San Antonio, TX. However, it can also be based in any of the following locations: Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Applies knowledge of the business and process engineering discipline to improve cost savings, improved quality, or increased production.
• Leads and facilitates cross-functional, collaborative teams in business improvement and development initiatives guidelines to optimize the overall efficiency and effectiveness of the KPI.
• Uses broad knowledge of customers, products and processes to support business problem analysis and determine the best methodology to resolve defect or issue.
• Analyzes processes to identify areas of improvement, root cause analysis, and provide appropriate analytics to facilitate business effort prioritization.
• Serves as a resource to team members on escalated issues of a routine nature and navigates obstacles to deliver work product.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4+ years of process improvement and/or directly related business experience.
• Demonstrated use of statistics, LEAN, Six Sigma, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements).

What sets you apart:

• Experience with Agile methodologies
• Experience with Scrum
• Experience managing product backlogs
• Experience with RPA (Robotic Process Automation)
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $77,120 - $147,390.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.