Manager, Learning and Development (Instructional Design Manager)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Manager, Learning and Development/Instructional Design Manager, you will Manage a team in the assessment of learning needs, development, and implementation of learning solutions. You will consult with clients to develop action plans to close human performance gaps and drives execution leading to positive impact on business results. You will identify development needs, definition of learning requirements, and creation of learning paths. You will govern a portfolio of learning solutions community in support of USAA strategies and operational plan. 

Further, in this role, you will lead a team of Instructional Designers to create remarkable, high-impact learning experiences that elevate performance across the organization. You will be a hands-on manager who transforms how learning is designed and delivered, while providing strong leadership and coaching to grow instructional design and eLearning capabilities. You will partner with stakeholders to assess learning needs, close performance gaps, and drive business results through innovative solutions. You will also govern a portfolio of learning offerings aligned to strategic priorities and ensure your team thrives in delivering excellence.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Phoenix, AZ, Plano, TX, San Antonio, TX, and Tampa, FL. 

Relocation assistance is not available for this position.

What you'll do:

• Ensure the most effective instructional delivery and measurement techniques are utilized and the performance objectives are met.

• Ensure effective facilitation of learning discussions, learning activities, coaching and small group interactions.

• Manage and instruct employees in multiple learning environments.

• Diagnose learner performance problems, determine underlying causes, and provide recommendations to improve performance.

• Evaluate, manage, and coach teams by providing feedback that leads to sound business results.

• Plan, organize, monitor, and control Learning projects using appropriate tools and techniques, ensuring efficient and effective utilization of resources.

• Accomplish the objectives of the Learning project according to specification, on time and within budget.

• Ensure the collection of data on learning program effectiveness.

• Collaborate with Instructional Design on the analysis and evaluation of learning solutions.

• Identify opportunities and facilitate detailed continuous improvement plans of process and program improvements.

• Build and oversee a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of progressive operational experience to include training design, development, facilitation, and/or deployment.

• 2 years of direct team lead, supervisory or management experience.

• Advanced knowledge and experience with Microsoft Office Products (Excel, Word, PowerPoint).

• Demonstrated ability to clearly communicate complex ideas and concepts to others.

• Experience designing or collaborating custom learning/training programs and/or solutions.

• Command of basic curriculum design and adult learning principles.

• Experience and/or knowledge of needs assessment and curriculum design for diverse audiences and on a broad range of topics.

• Experience and knowledge of implementing aspects of evaluation models for determining training effectiveness (i.e., Kirkpatrick Model).

What sets you apart:

• Minimum 5 years of experience in instructional design, demonstrating application of adult learning theories and instructional design models (e.g., ADDIE, Mayer’s Principles of Multimedia Learning, Bloom’s Taxonomy, Kirkpatrick’s Four Levels of Evaluation, Knowles Adult Learning Theory, Merrill’s Principles of Instruction, Gagne’s Nine Events of Instruction).

• Minimum 5 years of experience designing and developing eLearning using tools such as Articulate Storyline, Adobe Captivate, Zenarate, and Adobe Creative Cloud (Photoshop, Illustrator, Premiere Pro, etc.).

• Minimum 5 years of experience working with Learning Management Systems (Workday Learning, SumTotal, CSOD), SCORM standards, and accessibility best practices.

• Expertise in technical and structured writing methodologies (Information Mapping) to support clarity and consistency in learning content.

• Proven ability to lead and coach instructional designers in both instructional design and technical execution.

• Practical experience applying project management principles to learning initiatives, including scoping, scheduling, resource management, and driving timely project completion.

• Strong collaboration and communication skills, with the ability to influence stakeholders and translate business needs into effective learning solutions.

• Experience leveraging and adopting AI tools and technologies to enhance instructional design workflows and learning experiences.

• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $93,770 - $179,240. 

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). 

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.