Learning Experience Partner Senior (Content Planning & Curation)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Does the prospect of creating learning solutions to accelerate the upskilling of our workforce excite you? As a Learning Experience Partner Senior, you will drive organizational performance through strategic learning initiatives. Collaborating with business leaders and HR Business Partners, you will diagnose critical performance needs and translate them into impactful learning strategies. You will lead the design and development of engaging, effective, and inclusive learning experiences that drive measurable business outcomes across the organization. This role requires a deep understanding of business strategy, the ability to conduct thorough needs analyses, expertise in curating modern learning content, proficiency in leveraging learning technologies, and a commitment to continuous improvement through data analysis and feedback. If you are interested in being a key influencer in shaping the learning culture at USAA, this is the role for you!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX.

Relocation assistance is available for this position.

What you'll do:

• Consults with business leaders and HR business partners to assess capability gaps, and recommend learning interventions and up-skilling plans that align with organizational goals.

• Develops and implements learning solutions that can be effectively scaled to enhance workforce proficiency across the organization.

• Designs and develops engaging learning experiences using instructional design principles, learner-centered methods and modalities.

• Curate relevant content from internal and external sources to build efficient, and relevant learning pathways.

• Leverage modern learning technologies and tools (e.g., LMS, LXP, AI-powered search, collaborative platforms) to deploy and scale learning.

• Collaborate with Subject Matter Experts (SMEs), designers, and technology teams to deliver high-impact solutions.

• Measures learning effectiveness through KPIs and other evaluation methods to continuously improve programs and ensure they meet the evolving needs of the business.

• Provides coaching and mentoring to other team members in the development and delivery of their work product. 

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

• 6+ years in Learning & Development, instructional design, or learning consulting roles

• Proven ability to consult with stakeholders and translate business needs into learning strategies

• Experience with curating and organizing digital content ecosystems

• Fluency with learning platforms and tools, such as LMSs (e.g., Workday, Cornerstone), LXPs (e.g., Degreed, EdCast), authoring tools (e.g., Articulate, Rise), and collaboration tools (e.g., Miro, MS Teams)

• Strong understanding of adult learning theory, learning science, and agile design methodologies

• Ability to navigate complex organizational structures and drive results through collaboration and persuasion

What sets you apart:

• Demonstrated experience navigating the complexities of financial services or other highly regulated industries

• Proven experience as a learning consultant or instructional designer, with a focus on solution design and curation for the life insurance sector

• Experience using descriptive, diagnostic, predictive, and/or prescriptive learning data analytics methodologies to inform and optimize learning programs

• Relevant certifications in instructional design, performance consulting, or related tools (e.g., CPLP, APTD) are highly valued

• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $93,770.00 - $179,240.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.