Director of Learning & Development (Technology, Risk & Staff Groups)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Lead the Learning Revolution in Technology, Risk & Staff Groups at USAA! Are you a passionate and results-oriented leader ready to take ownership of the learning and development strategy for Enterprise Digital, Data, and Technology (EDDT) at USAA? As the Director of Learning & Development, you will lead a team of talented Learning Experience professionals in assessing needs, designing innovative solutions, and implementing impactful programs that drive performance within USAA's critical Technology, Risk & Staff Groups. You'll partner with executive clients to develop strategic action plans that bridge human performance gaps, driving execution and delivering measurable business results. You will lead the charge in identifying development needs, defining learning requirements, and creating comprehensive learning paths tailored for our digital, data, and technology teams. As the steward of USAA's learning solutions portfolio for Technology, Risk & Staff Groups, you'll ensure alignment with overarching strategies and operational plans. If you're driven to make a difference through learning, we want to hear from you!

This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

Relocation assistance is available for this position.

What you'll do:

• Leads the planning, design, development, implementation, and evaluation of programs and/or learning activities.

• Partners with internal and external stakeholders to assess human performance needs to address business issues and develop executable strategies to address program needs and/or drive the development of new programs and activities.

• Manages a learning and development portfolio of projects and programs, and reports progress and results to the appropriate leadership.

• Continuously evaluates the effectiveness and efficiency of learning and portfolio solutions to ensure outcomes meet USAA's strategic and operational objectives; and discontinues, adds, and modifies learning solutions, as needed.

• Communicates the portfolio of learning and development solutions with the enterprise to ensure understanding of roles, responsibilities, and benefits.

• Establishes performance expectations and provides feedback, coaching, and career counseling for direct reports and matrixed team members (project team members).

• Establishes strategic partnerships with outside vendors and consultants to incorporate industry best practices, trends, processes, and products and services into current learning and development strategies.

• Manages budgets associated with programs and directs resources to the most critical functions, initiatives, or classes based on capacity and competing priorities.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

• 8 years of progressive operational experience to include training design, development, facilitation, and/or deployment

• 3 years of direct team lead or management experience

• Demonstrated ability to isolate key business problems and influence clients to take appropriate action

• Demonstrated ability to develop and manage talent, manage workflow and project execution, engage and inspire, foster open communication, establish plans, manage and improve processes, build relationships, and establish trust

• Demonstrated ability to use multiple learning methods and to match the appropriate methods with the subject matter

• Experience designing custom learning/ training programs and/or solutions

• Advanced knowledge of needs assessment and curriculum design for diverse audiences and on a broad range of topics

• Experience implementing aspects of evaluation models to determine training effectiveness

• Demonstrated ability to implement lessons learned to improve training program/strategy

What sets you apart:

• Deep expertise in developing and delivering learning solutions for technical, risk and/or staff audiences with a specific focus on skills for the future.

• Exceptional consulting and relationship management skills, with a proven ability to build rapport with stakeholders at all levels, understand their needs, and develop tailored solutions that drive positive outcomes.

• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $127,310 - $243,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.