Director, Security Operations

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director, Security Operations, you will develop and implement strategy for Protective Security Operations at the campus or regional level in response to emergency incidents involving workplace violence, active shooters, duress situations, medical emergencies, access control violations, and other security events in protection of the workforce. Performs as company liaison with local authorities during serious incidents. Plans strategy to identify and mitigate risk to the Association. Provides administrative oversight for Protective Security Managers and Senior PSOs.

We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based in one of the following locations: Colorado Springs, CO. Relocation assistance is available for this position.

What you'll do:

• Directs risk and control activities, performs/documents risk assessments for audit, approves secure area assessments and security projects to correct deficiencies.
• Approves written guidance, incident reports, and conducts data analysis for alignment of resources.
• Responsible for Incident Command during critical incidents and performs liaison with Situation Management Teams, Corporate Investigations, and local authorities.
• Coordinates investigations into theft, vandalism, conduct, behavior, and company policy violations with Corporate Investigations and Employee Relations.
• Approves security operations plans for special events.
• Leads panel interviews for selection of managers, directors, approves PTO and timesheets.
• Evaluates all training objectives and determines overall operational capability of the team jointly with the Training Team.
• Completes Defensive Tactics and Handgun training and Standards Evaluation, complies with USAA Force Continuum, issue/turn-in, storage/transportation procedures and maintains State handgun licensing. 
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Criminal Justice or a related field required; OR 4 years of related experience (in addition to the minimum years of experience required) and Security Industry certification may be substituted in lieu of degree.
• 8 years of experience in physical security, emergency response, military police, law enforcement,  or combat operations.
• 5 years of experience in a role accountable for teams responding to active shooter, active assailant, or acts of violence. 
• 4 years of direct team lead, supervisory or management experience.
• Must possess valid state driver's license.
• Job Offer contingent on passing an MMPI evaluation.
• Initial and continued employment conditional upon passing USAA’s Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state within 6 months.
• Texas security commission OR Florida security D and G licenses OR Arizona armed guard training.

What sets you apart:

• Formal certification through ASIS or an equivalent governing body 
• Advanced experience in Program Management
• Advanced experience in Budget Forecasting,  Planning, and Execution
• Extensive experience in Data Analysis & Technology  

• US military experience through military service or a military spouse/domestic partner [optional]

Compensation range: The salary range for this position is: $117,600.00 - $211,680.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.