MIAM Business Operations Analyst Senior

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated MIAM Business Operations Analyst Senior, you will support the strategic growth of our Member Identity and Access Management (MIAM) department. This role focuses on providing data-driven insights to optimize our identity, authentication, and authorization products. You will analyze complex data, identify key trends, and collaborate with business and IT partners to implement solutions that enhance security, improve user experience, and drive business performance.

Consults with the business to understand and define opportunities and recommends solutions by analyzing data and providing key insights to inform decisions. Provides domain expertise on all matters of business analytical or operational data needs. Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Partners and collaborates with the business and Information Technology to meet the needs for COSA data reporting, analytics and complex projects work.

• Performs complex compilation, analysis and reporting of COSA data; delivers key insights and recommendations on data trends to inform leaders and drive decisions

• Applies advanced subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.

• Identifies and pursues opportunities to use advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues.

• Proactively and fluidly interacts across key collaborators to deliver and improve efficiency and effectiveness of the reporting needs.

• Influences key collaborators on approaches and solutions for data reporting, analytics and complex projects work.

• Applies intermediate knowledge of information systems and data infrastructure to provide business and technical guidance to internal clients.

• Maintains a good understanding of business processes, supporting data and applications and strategic direction.

• Proactively communicates between business/enterprise processes and analytics team to improve delivery, value and integration of analytics into business/enterprise processes.

• Partners with technology group to define business requirements, perform user acceptance testing and implement changes.

• Provides guidance to junior analysts to further technical acumen with data & analytics community.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree field is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of reporting and/or data management experience with accountability for complex tasks and/or projects using applicable tools and languages (Example: SQL, Python, GGplot, Tableau)

• OR

• Advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree field with 4 years of reporting and/or data management experience with accountability for complex tasks and/or projects using applicable tools and languages ((Example: SQL, Python, GGplot, Tableau).

• Demonstrated knowledge of the function/field through application of knowledge, skills, abilities, and technologies towards work products. (Example: Querying, Data Wrangling, Report Development, Requirements Gathering).

• Demonstrated business insight in the areas of the business operations, industry practices and emerging trends required.

• Good interpersonal and communication skills to deliver information effectively to all levels of management.

• Knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in alignment to these requirements.

What sets you apart:

• Experience with data analysis related to Customer Identity and Access Management (CIAM) solutions, including registration, authentication, authorization, and profile management.

• Demonstrable ability to analyze data from CIAM platforms (such as Experian Precise ID, Forgerock, Socure) to identify trends, anomalies, and opportunities for improvement in user experience and security.

• Experience in using data to optimize CIAM workflows, such as user registration, password reset, and multi-factor authentication enrollment.

• Demonstrated understanding of CIAM metrics and KPIs, including user conversion rates, authentication success rates, and fraud detection rates.

Compensation range: The salary range for this position is: $103,450.00 - $197,730.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.