Director, MIAM Product Management

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director, MIAM Product Management, you will lead the development and execution of our Member Identity and Access Management strategy. You will be responsible for the product vision and roadmap for all MIAM services, including identity proofing, authentication and authorizations. Working collaboratively with security, fraud, and member experience teams, you will lead the development of innovative solutions that minimize risk, increase security and enhance member satisfaction.

Leads teams of Digital or Technology Product Managers responsible for the strategy, ideation, definition, development and performance of digital and technology products and their experiences for USAA and its members. Oversees highly complex or critical initiatives typically requiring confidentiality and enterprise-level visibility. Collaborates with Business and Technology collaborators to lead a team responsible for solving complex and complicated problems while maintaining situational awareness of the market in order to enhance the product portfolio. Focuses on the operational effectiveness, goals, and performance of the team and their products or product line (or set of product experiences), ensuring strategic alignment within a product portfolio.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position.

What you'll do:

• Attracts, selects, and develops a Digital or Technology Product Management team in the attainment of product and experience goals and objectives.

• Leads day to day activities of the Digital or Technology product management team or and actively manages resources to ensure optimal efficiency and effective delivery.

• Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or "vertical" market.

• Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.

• Applies product management expertise in state-of-the-art digital and technology domains.

• Improves the business outcomes of the team by injecting strategic and innovative thinking in digital and technology product and service solutions.

• Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive critical metric/KRIs.

• Guides team in developing best-in-class practices, tools, and processes to collect data, member feedback, derive insights, and inform product decisions.

• Leads team to effectively handle ambiguity, and influence others to drive clarity, solutions, and execution plan among team and collaborators.

• Collaborates with and influences senior leaders, Digital or Technology product managers, developers, vendors, designers and other collaborators to ensure successful product strategies and product/ feature launches.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.

• 3 years of direct team lead or leading matrixed or cross-functional teams.

• Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and implement product strategy.

• Solid business insight combined with strong technical and customer experience foundations.

• Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards.

• Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.

• Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

• Ability to excel in a dynamic environment with shifting priorities and a high degree of independence.

• Demonstrated people management skills.

What sets you apart:

• Experienced Strategic thinker with the ability to translate vision into actionable plans.

• Deep understanding of industry trends, emerging threats, and advancements in Identity, Authentication and Authorization technologies to maintain a competitive edge (e.g., Decentralized Identity, Government ID, passwordless, biometrics, MFA).

• Experience with compliance frameworks like NIST 800-63, SOC 2, and ISO 27001 and regulations such as GDPR, BSA, NYDFS.

• Product Development lifecycle experience in Customer Identity and Access Management, Cybersecurity, Governance, Fraud, Risk & Compliance, or related fields.

Compensation range: The salary range for this position is: $143,320.00 - $273,930.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.