Director, Business Strategy and Planning - Claims Optimization

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director, Business Strategy & Planning, you will be accountable for leading a team of strategic planning professionals that execute initiatives, including analysis, oversight and support of business strategy development.  Works closely with Executive Management to create, communicate, execute and sustain the strategic business plan that are aligned with USAA Strategy and the Transformation Plan. Provides insight to industry best practices and competitive analysis to support business plan.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads Executive council member(s) and/or senior executives in the development of short and long-term strategic business goals and vision, encourage high-level strategic thinking, and support development of business-unit and functional strategies.
• Facilitates, influences, collaborates and establishes accountability across senior leadership for strategic direction, planning and action.
• Accountable for the development, execution, and maintenance to the policies, standards and procedures as it relates to the USAA strategy framework.
• Oversees critical risks associated with their business objectives and activities to ensure they adhere to and support Enterprise Risk Management Framework. 
• Matures and facilitates the strategy management process in alignment with CoSA Strategy to drive a robust capability in strategy formulation, strategy management, performance management processes and deliverables in coordination with 1st and 2nd line.
• Responsible for the identification and oversight of the required planning budget for the organization to include financial management and adherence and tracking against the approved budget.
• Conducts business strategy reviews to set the business/CoSA growth strategy and assesses progress of strategy achievement
• Oversees a team of employees responsible for supporting the development and communication of business plans; drives accountability and provides guidance to team members through performance management and development.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.   
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of directly related business planning consultation experience to include experience leading the development of business strategy for short-term and/or long-term goals.
• 3 years of direct team lead or management experience.
• Experience influencing and managing communication to senior executives, internal colleagues through concise, official and regular updates on status, progress, strategies and roadmaps.
• Strong level business acumen in financial services or related industry, and a proven ability to balance strategic thinking with practical implementation skills.
• Extensive experience working with clients/customers to realize business issues and develop a strategy for the business’s direction from the gathered insights.

What sets you apart:

• 5-8 years of USAA experience, financial forecasting and analysis for LOB/Staff Agencies.
• 1-3 years leading USAA strategic and operational planning at the LOB/Staff Agencies.
• Knowledge of or experience in Auto or Property Claims

Salary: The salary range for this position is: $127,310.00 - $243,340.00

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.