Multimedia Specialist I (Mid-level)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We’re building something new—and we’re looking for bold, creative, and strategic talent to help shape it.

USAA’s Corporate Affairs team is growing as part of an exciting transformation to strengthen how we engage with our members and each other in service of our mission.

Whether you’re a strategic business partner or a creative storyteller, join us to forge smarter connections, deeper partnerships, and stronger outcomes.

Together, we’re enhancing how we serve the military community and their families—making every interaction more meaningful.

As a dedicated Multimedia Specialist I, you will coordinate various aspects of production to include integration of technical and creative teams aspects and production elements to include non-traditional production methodologies for various distribution channels. Plan, develop, design, and produce high-quality video. Produce and execute media interviews, leadership town hall productions and supports storytelling for major USAA events. Provide guidance and counsel to Enterprise communication teams in regards to media production. May perform functional roles such as director, distribution, videographer, editing, lighting and sound based on skill level.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the San Antonio home office.

Relocation assistance is not available for this position.

This role will require travel.

What you'll do:

• Under limited supervision, performs medium to complex video editing, planning and site surveys for high quality projects and events. Applies proficient knowledge to assess creative and technical requirements, based on desired outcomes and recommends appropriate techniques, designs and concepts for post media productions.
• May manage and monitor media projects, to include the coordination of team production elements and perform functions related to camera placement, videography, lighting, audio, graphics, distribution and master control (technical and creative director). 
• Researches technical capabilities and visual elements to deliver impactful, compelling and memorable storylines which can be told in a written or visual manner.  Makes additional project recommendations such as resource allocations, and suggestions to meet project budgets and deadlines.  May deliver briefings to management, to include executives.
• Independently manages, operates and maintains video post-production workflow, to include the archiving of media assets.  Maintains edit suites and video storage systems. Identify equipment and workflow issues.  Anticipates, resolves and mitigates risks.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Radio/TV/Film, Art, Marketing, Graphic Arts, Design, Journalism, Communications, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 or more years of experience working with graphic design, corporate, video post-production, broadcast, advertising or other related industry.
• Proficient visual, graphic and presentation skills.
• Demonstrated ability using color, fonts and imagery.
• Demonstrated ability to compose and capture compelling images, developing communication and computer systems skills.
• Ability to lift and carry up to 50 pounds of equipment < 10% of the time.

What sets you apart:

• Proven track record in crafting compelling narratives and high-quality content, taking full ownership to elevate our brand’s voice and reputation.
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $77,120 - $138,810.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.