AVP, Audit Quality Assurance and Improvement

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX, Plano, TX or Charlotte, NC. Relocation assistance is available for this position.

What you’ll do:

• Responsible for the development, implementation, and administration of the long-term strategy and objectives for the Quality Assurance and Improvement Program, including assessment of adherence to Audit Services policies, the Global Internal Audit Standards, and regulatory guidance.
• Oversees the timely completion of required external quality assurance reviews in accordance with the Global Internal Audit Standards.  Stays abreast of industry standards and financial services regulations and effectively respond and interact with regulators.
• Provides strong effective challenge of audit work product, including audit scoping decisions, testing strategies, and conclusions.
• Identifies findings and opportunities noted via internal and external quality assurance activities and works with Audit Services leadership to develop strategic and tactical action steps to address those findings.
• Communicates results from internal quality assurance review activities to Audit Services Leadership and other appropriate stakeholders.
• Provides feedback on Audit Services policies and procedures for inclusion in the Audit Services Manual and recommends training opportunities based on QAIP results. 
• Accountable for the delivery of QAIP activities on time, within agreed upon budget, and in accordance with audit methodology, regulatory standards and the Global Internal Audit Standards.
• Role models USAA’s mission, core values, culture and desired behaviors – including a culture of risk awareness around regulatory issues and accountability.
• Holds self and others accountable to meet commitments by setting and clearly communicating expectations and roles and responsibilities.
• Addresses issues escalated by team members, manages disagreements, and gains appropriate resolution to QAIP issues across the function. Escalates key concerns to senior leadership as appropriate.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Creates reports of QAIP results and delivers/communicates results to the Chief Audit Executive, the Audit Senior Leadership team, executive management and the Audit Committees, as required.

What you have:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
• 10 or more years’ experience in internal audit, audit professional practices, risk management, compliance, or other control partner experience to include 5 years quality assurance experience in the highly regulated financial services industry.
• 6 or more years of people leadership experience in building, managing and/or developing high-performing teams required.
• Experience leading and/or performing internal/external quality assurance reviews and providing effective challenge.
• Experience interacting with regulators, regarding audits or controls.
• Expert knowledge of internal auditing standards and techniques required to perform audits.
• Knowledge of banking, insurance, and investment products and operations.
• Demonstrated experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required.
• Demonstrated understanding of the full spectrum of regulatory examinations and other supervisory engagement and processes.
• Executive-level business acumen in the areas of quality management, audit management, industry practices and emerging trends.

What sets you apart:

• Extensive experience leading and driving innovative change in an Audit Quality Assurance organization.
• Deep experience and industry expertise in a large financial services company.
• Demonstrated accomplishments driving complex change through strong interpersonal influence and challenge in a matrixed audit organization.
• Highly skilled at challenging peers and superiors, leaning into uncomfortable situations, to bring about significant improvements in an audit function.​

The salary range for this position is: $195,230.00 -351,410.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.