About USAA

Serve those who have gone above and beyond.

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Our Mission and Values

Many people. One powerful purpose.

USAA’s mission is to facilitate the financial security of its members, associates and their families by providing a full range of highly competitive financial products and services. In so doing, we seek to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of: Service, Loyalty, Honesty and Integrity USAA Mission and Values

Learn more about USAA’s core values by reading our Code of Business Ethics and Conduct .

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Align your career with a recognized leader.

  • FORTUNE No. 36 on 100 Best Companies to Work For® 2016

  • FORTUNE No. 2 in the Insurance: Property & Casualty category

  • FORBES No. 5 in the list of America’s Best Large Employers

  • No. 2 Large Employer in Best Places to Work in IT 2016

  • Listed as a Best of the Best Veteran Friendly Company 2016

  • No. 3 Military Friendly Employer Rank 2016 ~
    No. 2 Military Spouse Friendly Rank 2016

  • No. 3 Best Employers for Vets 2016

FORTUNE and The World’s Most Admired Companied are registered trademarks of Time Inc and are used under license. From FORTUNE Magazine, March 1, 2016 © 2016 Time Inc. Used under license. FORTUNE and Time Inc are not affiliated with, and do not endorse products or services of, USAA.

FORTUNE and FORTUNE Best Companies to Work For are registered trademarks of Time Inc and are used under license. From FORTUNE Magazine, March 15, 2016 © 2016 Time Inc. Used under license. FORTUNE and Time Inc are not affiliated with, and do not endorse products or services of, USAA.

Culture at USAA

We’re passionate about what we do
and how we do it.

At USAA, you’ll find a welcoming environment where everyone has a true passion for our mission. Our employees are immersed in a culture that profoundly embraces the service and sacrifices made by those we serve – the U.S. military and their families. Every member of our team adopts one set of behaviors that reinforce and enhance our unique culture: the USAA Standard.

Diversity & Inclusion

The military community is one of the nation’s most diverse, and maintaining a workforce that is reflective of our membership is vital to our mission. USAA’s diversity and inclusion credo is “Many Faces. One Mission.” This philosophy describes who we are, a place where all employees count and contribute to the overall success of USAA. We seek to attract, develop and retain diverse talent at all levels and cast a wide net to source the very best talent.

Corporate Responsibility

USAA is focused on safeguarding the world we inhabit, with strong programs for energy and water conservation, as well as recycling. We implement policies that are designed to achieve real goals – and our employees work hard to help us improve our environmental footprint and ensure the continuing vitality of our world’s resources.

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USAA employee benefits

Benefits & Learning

Be part of an organization that believes in you.

USAA believes in taking care of the people who take care of our members. Our main benefits package, which may vary by location, includes the following:

  • Medical and dental
  • Retirement savings plan
  • Short- and long-term disability
  • Paid time off and flex hours
  • Company holidays
  • Service awards and recognition

Balance & Wellness

Our work/life benefits help maximize your time and simplify your life. Here’s a sample of our wellness programs, which may vary by location:

  • Physical fitness and personal trainer
  • Recreation programs and facilities
  • Personal balance assessment tool
  • Work/life referral specialist
  • Concierge service
  • College admissions assistance


To equip our employees to provide the outstanding member service critical to delivering on USAA’s mission, we foster a culture of learning and focus on ongoing development:

  • Orientation and initial customized training
  • Self-study, classroom and distance learning options
  • Career development planning
  • Leadership development programs
  • Business seminars, speakers and workshops
  • Tuition assistance for certifications and degrees
  • License prep, exams and continuing education

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We work together to improve the world we share.

USAA employees are dedicated to serving our members, as well as our communities – giving back in ways that provide essential services for families in need, helping students succeed and serving military and veterans groups.

Volunteer Scorecard

In 2015, USAA volunteers reported more than 452,000 hours spent helping others. To further support volunteerism, as of 2016, each full-time USAA employee receives up to two days of paid time per year to volunteer for charitable causes of their choosing.

Charitable Contributions

During our 2015 United Way Campaign, more than 90 percent of USAA employees pledged their support. With additional funds from USAA retirees and The USAA Foundation, total United Way contributions reached $13.3 million.

Building Consumer Education

The USAA Educational Foundation

The USAA Educational Foundation, a nonprofit organization, strives to help consumers make more informed financial, safety and big life-event decisions by providing relevant educational materials through presentations and digital technology.

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The USAA Educational Foundation (the “Foundation”) is a nonprofit organization sponsored by USAA. The purpose of the Foundation is to lead and inspire actions that improve financial readiness in the military and local community. Its resources are available online and free of charge. The Foundation does not endorse or promote any commercial supplier, product or service.