Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
**For related project experience to be considered, please include a project list of all program/project management experience. The project list should include: project summary, role, and project timeframe/percentage of time dedicated to the project (i.e. November 2020 – October 2021, 50% of time). Failure to provide this documentation may result in disqualification.**
We are seeking 2 dynamic and results-driven Project Managers to lead the onboarding and ongoing management of strategic partnership programs. This individual will act as the primary liaison for partners, ensuring seamless execution and sustained impact of each initiative.
As a dedicated Project Manager I, you will support the Personal Lines Operations and Planning Team within in Property and Casualty. This role will assist in building and managing timelines, facilitation, and provide assistance to management of initiatives. You will also be responsible for facilitating and engaging in the planning, execution, and delivery of low to moderately complex, specific, incremental work efforts intended to accomplish business goals and objectives within prescribed timeframes, scopes, and budgets. Demonstrates a proficient understanding of how activities contribute to the achievement of strategic business goals, operational objectives, and program-level requirements. Collaborates with key stakeholders, vendors, and project teams to identify mutually beneficial outcomes for competing priorities and negotiate timelines to ensure objectives are met. Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
This position can work remotely in the continental U.S. with occasional business travel.
What you’ll do:
- Collaborates directly with cross-functional teams and resources to achieve multiple deliverables and milestones within established timeframes, under guidance or oversight of more tenured Project or Program Managers.
- Plan and coordinate timelines, stakeholder communication, project scope, and budgets for low to moderately complex work efforts through the development of plans intended to accomplish goals and objectives.
- Assists with monitoring and reporting on business objectives, work efforts achievements, and key indicators.
- Identifies and removes obstacles and impediments to ensure team objectives are met.
- Develops and tracks project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.
- Assists in the creation of the master work efforts plan from the underlying plans (if applicable).
- Supports more senior Project Managers in scheduling, prioritization, and sequencing for work efforts.
- Participates in creation and adherence to business case.
- Assists in managing risk by using risk management practices to address execution challenges associated with quality, schedule, and cost, in adherence with risk management framework.
- Supports driving the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you’ll have
- Bachelor’s Degree: or 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 4 years of experience in project, including planning, tracking and delivery.
- Knowledge and demonstrated application of project management tools and methodologies.
- Possess an understanding of scope definition, process, and solution mapping; process structures and components; and standard project planning methodologies.
- Basic understanding of risk management policies and procedures.
What sets you apart:
- Strong track record in the insurance or financial services sector, with deep expertise in project and partner management.
- Embedded Insurance Programs: Proven experience with insurance offerings integrated at the point of sale alongside major brands—enabling USAA to meet members where they are (e.g., renters, auto, home, small business, travel, micro-insurance).
- White-Labeled or MGA Insurance Models: Familiarity with launching insurance solutions through alternative models such as white-labeled platforms, managing general agents (MGAs), or fronting company partnerships.
- Agent-Driven Distribution Models: Experience supporting or managing programs that national brokers, including tools, training, or platforms that enhance agent productivity and customer engagement.
- Home and Auto Ancillary Services: Understanding of value-added services in the home and auto space, including maintenance, warranties, buying/selling support, and other complementary offerings.
- End-to-End Project & Partner Leadership: Demonstrated ability to lead the full lifecycle of partner onboarding and program execution. Experience managing complex, cross-functional initiatives is essential. Technical fluency, including API integration knowledge, is a strong plus.
- Industry Insight: Deep understanding of the insurance and financial services ecosystem, with awareness of emerging trends, technologies, and partnership models.
- Stakeholder Alignment: Adept at coordinating across diverse internal and external stakeholders to ensure strategic alignment, timely delivery, and scalable growth.
- Execution in Ambiguity: Comfortable operating in fast-paced, evolving environments. Skilled at structuring execution plans, navigating uncertainty, and continuously optimizing performance to meet shifting business objectives.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: The salary range for this position is: $77,120-$147,390.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
