Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
This role is a key part of the first line of defense, ensuring effective risk and compliance management. You will collaborate with various departments (Compliance, Risk, Operations, IT) and external parties (Auditors, Regulators) to support risk and compliance initiatives. Your responsibilities include ensuring business leaders adhere to the risk framework, supervising controls through self-assessments, identifying and evaluating control effectiveness, and facilitating the remediation of control failures. You will also support audits and regulatory exams and monitor first-line activities to minimize risk exposure and strengthen the control environment, using data analysis to derive critical insights. Additionally, you will be an integral member of an innovative team focused on Sales Practice and UDAAP (Unfair, Deceptive, or Abusive Acts or Practices) Risk governance and oversight. This involves analyzing trends, identifying potential misconduct, and ensuring adherence to policies and regulatory standards. You will monitor UDAAP and sales practices to maintain compliance and quality, reviewing calls for misconduct and applying relevant principles to mitigate risk. Your work will also involve evaluating business activities to support risk mitigation and driving process consistency for improved compliance outcomes and team effectiveness.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX Phoenix, AZ, Charlotte, NC, Colorado Springs, CO or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
Manage routine deliverables in support of risk and/or regulatory compliance related initiatives: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.
Perform ongoing supervision of established business controls and apply maturing knowledge to perform root cause analyses, testing coordination and seek guidance from team members to evaluate the effectiveness of established business controls.
Perform risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.
Learn to translate control deficiencies into action plans.
Contribute to the enhancement of governance practices in alignment with Risk and compliance frameworks.
Partner with business owners to assist them in the identification of control failures and assesses the impact.
Participate in the remediation of control deficiencies through action plan coordination and support.
Advise senior management on the status of their control environment related to risk identification and control weaknesses, as necessary.
Follow documented processes to escalate issues and findings to appropriate stakeholders.
Acquire and apply a developing knowledge of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
Minimum 2 years’ experience supporting risk-related, compliance-related or business control design activities; OR 2 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline.
Knowledge of federal laws, rules, regulations, and applicable guidance to area supported for example: UDAAP/UDAP Sales Practice.
What sets you apart:
Proficiency in conducting RCSA processes, which involves identifying business objectives, risks, and controls, and evaluating their effectiveness.
Clear and concise communication, both verbal and written, is vital for explaining complex risks to stakeholders, preparing reports, and collaborating with business owners and senior management.
Capable of independently managing deliverables and driving initiatives forward, while also fostering strong working relationships and contributing effectively within a team environment.
Proficiency in following tools: Microsoft Products, NICE Performance Management (NPM), Tableau, NICE Engage.
Compensation range: The salary range for this position is: $63,590.00 - $121,530.00.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
