Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are looking for a Senior Data and Innovation Technology Risk Professional to strengthen our compliance and risk management efforts within our business line. This role focuses on identifying, measuring, monitoring, and reporting key risks while ensuring that risk exposure remains within acceptable levels. The chosen candidate will contribute to the development and implementation of AI ethics and governance frameworks, advising on critical aspects like data privacy, bias mitigation, and maintaining fairness and transparency in AI systems, especially within the Financial Services and Insurance sectors. The role demands familiarity with top AI platforms, including LLMs and open-source models. A strong understanding of cloud environments like AWS, Azure, and GCP and experience with cloud-based AI services, such as MLOps, will be essential for automating and monitoring AI processes. Candidates should also possess knowledge of data security principles, such as encryption and access management, along with compliance with regulations like GDPR and CCPA. A minimum of five years in project or portfolio management and relevant risk certifications like CRISC or CISM will be crucial for success in this role.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
- Partners and provides guidance to key team members in the business to identify, assess, aggregate and document risks and compliance controls, including risks associated with new or modified products, services, distribution channels, regulations, and third-party operations.
- Communicates results of risk and compliance work to governance committees, business process owners and various levels of leadership.
- Implements new risk policies, practices, appetites, and solutions to ensure multidisciplinary understanding and management of risks according to industry standard process.
- Implements assigned risk and compliance activities assigned in accordance with enterprise policies and procedures.
- Maintains and expands knowledge of the driven/regulatory landscape and the company's key challenges.
- Coordinates and responds to regulatory requirements and requests and ensures the execution of examinations.
- Improves and contributes to strategies, tools, and methodologies to measure, monitor, and report risks.
- Applies risk and compliance knowledge to use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.
- Serves as a catalyst in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events.
- Formulates stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners.
What you have:
- Bachelor’s degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
- 6 years experience in risk, compliance, legal or audit within the financial services or insurance industry or specialized technical fields directly related to the role.
- Risk and compliance management experience working in a highly matrixed environment.
- In-depth knowledge of compliance laws, regulations, and regulatory expectations.
- Ability to apply regulatory risk and compliance knowledge o to consult and provide insights and guidance to business partners and peers.
- Experience in conflict resolution management and ability to challenge at all levels of management and influence business outcomes.
- Ability to work with internal and external partners in a highly collaborative environment.
- Critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include ability to make data-driven decisions.
- Proactively identifies potential concerns and resolves issues.
- Proficiency with Microsoft Office products including Word, Excel, and PowerPoint.
What sets you apart:
- Awareness of or experience in developing and implementing comprehensive AI ethics and governance frameworks and policies.
- Advise on data privacy, bias mitigation, fairness, and transparency in AI systems.
- Understanding of SLOD Risk and Compliance around AI and GenAI initiatives across Financial Services and/or Insurance
- Familiarity with leading AI/GenAI tools and platforms, including LLMs, open-source models, and APIs (e.g., OpenAI, Anthropic, Amazon Q, Microsoft Copilot) through direct use, training, or exposure
- Understanding of or hands-on experience with cloud-based AI environments (AWS, Azure, GCP) or MLOps tools, to include experience in deployment and monitoring Understanding of data security principles, including data encryption, access management, PII handling, and compliance with GDPR/CCPA/OSFI B-13
- Proven experience in project, program, or portfolio management
- Knowledge of appropriate controls to secure cloud-based services (SaaS) products
- Risk Certifications (CRISC, CISM, CRCM, CIPP, ABA Risk Mgmt Certification)
- AI Certificates/Certifications (ISACA CET, Microsoft Azure AI Fundamentals AI-900, IBM AI Engineering Professional)
- Strong background in info security and cyber security
Compensation range: The salary range for this position is: $114,080 - $218,030.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
