Assistance Programs and Military Outreach

Feel supported and valued by one of the nation’s top military employers.

Our desire to assist the military community runs deep – and we’ve implemented many programs to achieve our goals. In addition to simply making the hiring of veterans and military spouses a priority, we offer mentoring and support when they arrive. Our numerous internal assistance programs are designed to help military veterans and spouses.

USAA is one of the founding collaborators with ESGR, which shows our commitment to our guard/reserve employees by supporting events and offering consideration for applicants from these areas of the military.

Since 2011, the USAA Insurance Claims team has been hiring recently separated veterans, guardsmen and reservists as auto claims adjusters. Several times a year, at the home office in San Antonio and regional offices, up to 16 recently separated veterans are selected at a time to be “the infantry” of USAA. They spend over two months training as a unit, as they adjust to the civilian world. This affords them the opportunity to lean on one another as they adjust to the significant change from military to corporate culture.

Building on the lessons learned and vast benefits gained from our Combat to Claims program, USAA Federal Savings Bank hired 16 veterans, guardsmen and reservists in Addison, Texas to start a similar program for mortgage careers.

Leveraging the military sponsorship model, the Property & Casualty organization created an approach to support the transition of newly separated veterans as they enter the civilian workforce. Experienced employees sponsor and mentor recently hired veterans to share experiences and tips about acclimating to a new work environment.

USAA plays an integral role in the journey of wounded or ill veterans in collaboration with the Wounded Warrior Project TRACK® program. TRACK® is a 12-month program that gives warriors a jump-start on meeting their educational goals, while also supporting goals around personal health and wellness, mental health and career development. The USAA Returning Warrior Externship Program provides post-9/11 wounded veterans a realistic view of our corporate culture and functions, career options should they choose to continue their education, and an opportunity to build their experience portfolio. The goal of this program is to provide the warrior with the information, tools and experiences to make informed decisions about their future, whether they decide to work on their education or enter the workforce.

The USAA information technology department recently welcomed its first veteran, guardsman and reservist class of software developers. To accommodate the typical skills gap in IT that most veterans have, USAA collaborates with the Texas Workforce Commission and a local college to provide the necessary training. Upon successful completion of this training and the USAA college intern program, newly trained software developers begin as full-time employees.

The mission for the USAA VetFIT® program is to transform recently discharged veterans and military spouses, with nominal IT experience and education, into disciplined IT employees with demonstrated basic technical skills and knowledge of USAA’s IT processes and procedures. VetFIT is a veteran cohort program designed by USAA to provide comprehensive software development training and an internship.

USAA’s internal social networking platform, VetNet, allows vets and spouses to link in with each other and share information, ideas, events and support. Our many programs include: supporting the Army’s Training With Industry program, which brings soldiers to USAA for one year to learn how corporate America handles their roles; hosting ceremonies to recognize service birthdays; bringing veterans and supporters together for military spouse recognition events; and events that give non-veteran employees the chance to experience the first day of basic training.

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Our Alliances

In addition to our internal programs for the military community, USAA collaborates with many organizations and vendors. We provide support at job fairs in collaboration with military branches of service and various veteran organizations, as well as advise other companies on how to improve their initiatives for veteran and military spouse hiring. Some of the groups we work with include:

  • Blue Star Families
  • Institute for Veterans and Military Families (IVMF)
  • Military Spouse Corporate Career Network/Corporate America Supports You (MSCCN/CASY)
  • Military Spouse Employee Partnership (MSEP)
  • U.S. Chamber of Commerce’s Hiring Our Heroes