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Customer Service Claims- Intern

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Job ID R0050165 Date posted 07/31/2020

Purpose of Job

Job Description Summary
USAA’s 10-week, summer internship program offers college students the chance to discover what it’s like to work at a Fortune 100 company and leading financial services organization. Our interns deliver innovative solutions to real business challenges, and build enduring relationships with their manager and an assigned mentor. While gaining insight into the service of the military community and USAA’s noble mission, interns are immediately part of USAA’s collaborative culture. Spend your summer at USAA and gain a career where you can make a difference!


Our 2021 summer internship program will start on May 24, 2021 and last through July 30, 2021. To be eligible, you must be a college student during the time of the internship program.

Job Requirements

Tasks:

Responds to member inquiries and requests

Identifies member events and provides solutions via company products and services to meet their needs.

Provides members with guidance by applying foundational knowledge of products and services.

Identifies opportunities to deepen relationships in support of member financial security strategies.

Researches and resolves general disputes in a timely and efficient manner.

Performs routine with tasks under direct supervision and within established procedures and guidelines.

Minimum Education:

Pursuing a bachelor's degree

Graduation date cannot be prior to the end of the internship

Minimum Work Experience

0 to 1 year of customer contact experience required.

Experience multi-tasking within a Windows operating system environment required.

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