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Scrum Master Senior

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Job ID
R0076455
Date posted
05/12/2022

Purpose of Job

We are seeking a talented Scrum Master Senior Level for our San Antonio, TX & Plano, TX facility. If you are located within 60 miles of these facilities, you are expected to have a hybrid work schedule. If not located within that mile radius there is a remote, work-from-home possibility.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds –collaborating in-person in the office and working from home when needed to achieve focused results. The actual days' onsite are resolved between each employee and the employee’s manager.

USAA Scrum Masters are responsible for ensuring teams live Agile values and principles and follows processes and practices that the teams agree they will use within Agile (i.e. Scrum, Kanban, SAFe, etc.) frameworks to self-organize while delivering value to customers. The Scrum Master is a servant leader and champions the Agile mindset through effective guidance, coaching, education and through removal of impediments to team progress. This role is responsible for building high-performing teams focused on constantly improving team dynamics and performance.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

About USAA IT

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history --and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role. 

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. 

  • Follows written risk and compliance policies, standards, and procedures for business activities. 

  • Provides hands-on facilitation of major Agile ceremonies across multiple development teams; consults and coaches teams (including the Product Owner) to support a smooth transformation to Agile practices.

  • Enables continuous improvement and facilitates communication across teams to proactively manage dependencies and remove impediments and establish standards for Agile processes and tools.

  • Supports efforts to resolve systemic impediments that continually block teams within their organization.

  • Supports and educates product owners and product managers, especially with respect to refining and managing the product backlog and decision making.

  • Ensures effective communication within and across teams and Programs; schedules and facilitates cross-functional meetings, and ensures appropriate progress tools, information radiators, and reports effectively provide transparency on team’s (or multiple teams’) or Program’s progress/productivity.

  • Performs risk, issue, and dependency management for the teams and/or program and ensures compliance with company and regulatory policies and procedures.  

  • Ensures release management practices align to enterprise standards and leverages existing change management routines as needed.

  • Acts as Agile SME to teams, departmental teams, product owners, and management. Participates in Scrum Master community of practice and mentors other Scrum Masters.

  • For technology related efforts: Understands release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices and guides team on leveraging them.

  • Actively participates in Community of Practice discussions across different functional areas and Agile Release Trains (ARTs), as well as facilitates sessions on different topics of interest across the community 

  • Adheres to Enterprise Project management Office (EPMO) processes, procedures, controls, standards, tools and templates (as required).

Minimum Requirements:

  • Bachelor’s Degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

  • 6 years of directly related experience in process improvement, project management, software engineer, or business/requirements analysis with at least 4 years as a Scrum Master, Release Train Engineer, or has development experience working in a similar role in a lean or Scrum environment.

  • Advanced knowledge and experience with multiple Agile delivery frameworks (e.g., Kanban, Scrum, XP, Lean, SAFe, DevOps).

  • Knowledge of compliance and risk management frameworks, including experience to identify and mitigate risks. 

  • One or more Agile certification(s) such as: Certified Scrum Master (CSM), SAFe Scrum Master (SSM), Agile Certified Professional (ACP), or SAFe Program Consultant (SPC), or SAFe Agilist (SA).

  • Advanced working knowledge of Microsoft Office products.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Experience:

  • Experience with supporting multiple Agile teams concurrently.

  • Extensive Experience working with Release Train Engineers and Scrum Masters to drive Agile best practices at the Program and Agile Team layers.

  • Extensive Experience driving Resource Engagement in a geographically dispersed work environment.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 -$175,000

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is not available for this position.

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