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Product Management Manager - Credit Cards

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Job ID R0052442 Date posted 10/16/2020

Purpose of Job

We are currently seeking a talented Product Management Manager – Credit Cards for one of the following locations: San Antonio Home Office II/III, Plano Campus, Phoenix Campus, Tampa Campus, Colorado Springs Campus or 100% Remote Work Environment.

As part of the Retail Bank organization, the Credit Card Experiences team manages a sizeable portfolio of credit cards products, managing product value propositions, originations, benefits, member programs, and marketing. This role will join a team of product managers to define and manage our USAA Rewards Credit Cards, payment relief programs, pre-commissioned officer offers and program, and card ancillary benefits and programs.

Formulates product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle. Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)

  • Identifies and manages existing and emerging risks that stem from business activities and the job role. 
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. 
  • Follows written risk and compliance policies and procedures for business activities. 
  • Leverages resources to gather analytics, competitive intelligence, and member information to support formulation of product strategy.
  • Participates in the development of product strategy recommendations.
  • Develops recommendations to launch new products or sales strategies and the evaluation and decision to buy/build or partner.
  • Acts as product SME on features and services and collaborates with business partners to provide recommendations. 
  • Partners with phone and digital teams on how to effectively use sales guides and provides education on products and services, including new offerings and enhancements to existing features.
  • Assists in the identification and evaluation of potential providers for alliance relationships.
  • Provides support in developing, editing, and distributing product communications.
  • Conducts research on external market trends/design changes, financials, member information and/or transaction data for assigned products.
  • Holds responsibility for coordinating with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented, and managed in compliance with all applicable laws and regulations.
  • Interprets performance results to inform product or sales forecast and planning.

Requirements

  • Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline, OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
  • 6 years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations.
  • 2 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance). 
  • 1 year of Data Visualization experience (i.e. Tableau).
  • Advanced experience in creating product briefings.
  • Experienced in market research to create product roadmap, make product decisions and iterate rapidly.
  • Knowledge of applicable product related regulations, and risk and compliance requirements.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred

  • Prior experience in product management, particularly credit cards or other consumer lending products (e.g. installment loans, secured lending, etc.)
  • Analytical skillsets and familiarity with SAS, SQL, Tableau, and other data mining, reporting tools, and databases
  • MBA strongly preferred
  • Demonstrated ability to work cross-functionally to deliver large, complex projects in matrixed environments
  • Understands principles of customer-centered design, customer lifecycle, and financial services product management
  • Demonstrated ability to craft and deliver compelling presentations based on observed fact patters from structured and unstructured data

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 10/22/20 by 11:59 pm CST time.

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