Process Engineer Lead at USAA
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Process Engineer Lead

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Job ID
R0087148
Date posted
01/24/2023

Purpose of Job

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

We are seeking a dedicated Process Engineer Lead for our San Antonio office to partner with multi-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Responsible for consistently performing the Business Process Management (BPM) strategy within a CoSA or across the Enterprise. Manage process improvement projects that sustainably improve member and employee experiences and business deliverables. Identifies and manages existing and emerging risks that stem from business activities and ensures risks associated with business activities are optimally identified, measured, monitored, and controlled. Follow written risk and compliance policies and procedures for business activities.

This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO or Tampa, FL. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.

Job Requirements

What you'll do:

  • Lead Process Improvement projects that deliver measurable cost savings, improved quality, or increased production.
  • Build commitment to business process management and improvement through a focus on effective process development, integrated project/change management and implementation.
  • Analyze and identify process improvement opportunities and partner with key stakeholders to scope and ensure alignment with strategic priorities.
  • Serve as a technical leader in the deployment of Business Process Management (BPM) through the application of process improvement methodologies (Six Sigma, LEAN, and basic problem solving).
  • Train, coach, and mentor team members on best practices regarding Process Improvement tools, methodologies, and team leadership.
  • Works with stakeholders to ensure projects achieve intended results, where risks are proactively identified and mitigated, and benefits are validated.
  • Identify and manage existing and emerging risks that stem from business activities and the job role.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follow written risk and compliance policies, standards, and procedures for business activities.

What you have:

  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 8 years of professional business experience with 4 years of process improvement work experience.
  • Strong, validated experience with leadership, eye for business, problem solving, critical thinking, and analytical skills in financial services or other highly regulated industry.
  • Expert-level ability to influence and affect change at all levels of the organization.
  • Solid track record in leading multi-functional teams and projects and successfully delivering results.
  • Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance); OR demonstrated completion of 3 Lean/Six Sigma projects.

What sets you apart:

  • Black Belt certification.
  • Retail Bank experience.
  • Strong communication and presentation skills.
  • Experience leading team members at all levels.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $132,500 - $238,470.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

#FSB

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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