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Overdraft and Insufficient Funds (OD/NSF) Product Manager

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Overdraft and Insufficient Funds (OD/NSF) Product Manager

Job ID R0041855

Purpose of Job

The Overdraft and Insufficient Funds (OD/NSF) Product Manager is responsible for fee income, competitiveness, planning, and product lifecycle (including product roadmapping) related to overdraft and insufficient funds, and will support the Deposit Experience team.
Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products. The Product Manager is also responsible for delivering regular status reports regarding various aspects of the product. Partners with resources to gather and synthesize information used to refine and expand product features. Collaborates with the Product Management Support team and other internal resources to create and disseminate information regarding changes and updates to product features.

Job Requirements

  • Leverages resources to gather analytics, competitive intelligence, and member information to support formulation of product strategy.
  • Develops ideas for and provides work direction to Product Management support team for the development of training/collateral documents for use by Member Contact teams to
  • effectively present products and services to members.
  • Participates in the development of product strategy recommendations.
  • Participates in the recommendations to launch new products and the evaluation and decision to buy/build or partner.
  • Acts as product SME for Member Contact representatives on the features and services.
  • Guides Member Contact teams on how to effectively use sales guides and provides education on products and services, including new offerings and enhancements to existing features.
  • Provides responses to member inquiries elevated by Member Contact team.
  • Assists in the identification and evaluation of potential providers for alliance relationships.
  • Supports the Product Management Director to write and distribute press briefings.
  • Conducts research on external market trends/design changes for assigned products.
  • Holds responsibility for coordinating with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented, and managed in compliance with all applicable laws and regulations.

Minimum Qualifications

  • Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline, OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree
  • 6 or more years of relevant industry experience in Actuary, Underwriting, Marketing or Operations.
  • 2 or more years direct product management experience.
  • Advanced knowledge of applicable Microsoft Office applications.
  • Advanced experience in creating product briefings.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Qualifications

  • 3+ Years in a Bank Product Management role consisting of profit and loss (P&L) responsibilities
  • 2+ years of direct experience with Insufficient Funds and Overdraft (NSF/OD)
  • Demonstrated experience in analyzing product market or competitive conditions
  • Experience identifying user/product problems and/or successfully evaluating a product’s user impact.
  • Knowledge of OD and NSF laws and regulations

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 1/20/20 by 11:59 pm CST time.

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