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Executive, Business Risk and Controls - Bank QA/QC

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Job ID R0056776 Date posted 01/27/2021

Purpose of Job

USAA Employees: This job posting will be active for applications until 11:59PM Central on Monday, Feb 1.

Leads, develops, coordinates, and ensures the implementation of first line of defense risk management programs and framework to ensure risk data is captured. Develops risk mitigation strategies and controls, and partners with and engages the Enterprise Risk Management COE. Serves as the CoSA liaison providing leadership and direction to ensure processes and procedures are in place to effectively monitor and manage risk. Ensures there is consistency in the aggregation of identifying and managing existing and emerging risks that stem from business activities and ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Job Requirements

  • Develops and oversees the implementation, development, and maintenance of controls, risk management programs and framework
  • Provides direction and guidance for the implementation, development, and maintenance of the internal and external vendor governance framework
  • Develops and maintains the quality standards, operating policies, and procedures and directs implementation of approved changes
  • Identifies risk and/or quality control improvements and provides support for major initiatives as appropriate, including project activities, related integrations, strategic activities, and large system/process improvements
  • Responsible for long term initiatives, ad hoc requests, issues, and on-going risk management responsibilities
  • Coordinates with other control partners (e.g. Audit, Compliance and Operational Risk) and regulatory examiners to minimize duplication of effort
  • Provides guidance to business units and designs controls to address strategic, operational, financial and regulatory risks
  • Establishes and monitors key performance and risk indicators/metrics to assist with the early identification of risk trends
  • Manages a team of professionals who perform overall assessments of operational risks and controls, and conduct testing and analyses to identify, validate, and manage emerging risk exposures
  • Holds responsibility for the governance, administration of compliance and operational documents and for the governance, maintenance and enforcement of operating procedures
  • Stays current of regulatory environment and new developments
  • Develops and recommends action plans for initiatives that have regulatory impact
  • Supports and engages as appropriate in discussions with relevant regulators (e.g. OCC, FDIC, CFPB) on the business risk control program and results
  • Keeps Senior Management apprised of changes and developments
  • Follow written risk and compliance policies and procedures for business activities

Minimum Requirements:

Minimum Education:

  • Bachelor's Degree
  • 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

Minimum Experience:

  • 10 years of financial services experience with a focus on Business Management, Operations, Risk Management, Audit, Control, or Reporting required
  • 4 years of leadership experience required demonstrating management responsibilities
  • Executive-level knowledge of industry-related regulatory requirements, and operational risk concepts
  • Demonstrated ability to successfully navigate and operate across multiple levels of an organization

Preferred Qualifications:

  • QA/QC Program level experience
  • Driving the creation of executive, board level and regulator appropriate reporting packages
  • Ability to present to senior executives, board and regulators
  • Ability to influence others and drive change within first and second level
  • Familiarity with Risk and Controls Self Assessments
  • Issue management and testing of controls experience
  • Audit and regulatory response experience including providing documentation and audit trails.
  • Experience with the three line of defense model
  • Ability to develop and foster strong working relationships with first line partners
  • Proven understanding of critical regulations impacting Consumer Banking products and operations


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $135,200 - $243,500

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executives only representing a cash payment which is both time and performance based


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.  These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.  Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is available for this position.

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