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Executive, Bank Digital/Technology Product Manager - Acquisition

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Job ID R0053351 Date posted 10/16/2020

Purpose of Job

Job Description Summary
USAA Employees: This position will be active for applications until 11:59PM Central on Friday, October 30.

100% Remote Work Available

Responsible for leading a digital/technology team focused on defining, managing and delivering digital/technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs. Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stake holders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise, marketing and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI’s) and Key Risk Indicators (KRI’s).

Job Requirements

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.   
  • Follows written risk and compliance policies and procedures for business activities.
  • Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap.
  • Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap.
  • Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity.
  • Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings.
  • Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs.
  • Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations.
  • Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans.
  • Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies.
  • Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities.

Minimum Requirements:

  • Bachelor's degree
  • 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
  • 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment.
  • 6 years of people leadership experience in building, managing and/or developing high performing teams.
  • Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards.
  • Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization’s risk management framework, governance, standards, capabilities and risk strategy across all lines of business.
  • Experience working with Agile delivery/development organizations.
  • Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy.
  • Solid business and technology acumen combined with strong digital and customer experience foundations.
  • Outstanding people management abilities, creates and sustains environment to succeed.
  • Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals).
  • Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.
  • Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency.
  • Executive level business acumen in the areas of business operations, industry practices and emerging trends.

Preferred Qualifications:

  • 5+ years leading E-commerce businesses including building and executing end to end digital customer-facing experiences across multiple products and platforms with an omni-channel focus
  • 5+ years of relevant experience in a large financial institution ($100 billion +), including 5+ years post-Dodd Frank
  • 5+ years of digital marketing experience that includes SEO, merchandising, and personalization
  • Partner with Banking Product Managers to develop Sales strategies for product positioning, consumer awareness, testing and conversion of user acquisition.
  • Establish KPIs and metrics to track and report on performance of processes and transform data into actionable insights and recommendations.
  • Experience in A/B and/or MVT testing of performance, conversion and engagement optimization
  • Demonstrated ability to manage a product pipeline: measure velocity, mitigate issues and identify new opportunities to increase overall throughput and conversion
  • Track, Forecast and translate reports to measure ROI
  • Experienced business leader with P&L management experience
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