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Director, Regulatory Relations

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Job ID R0048971 Date posted 07/01/2020

Purpose of Job

We are seeking a talented Director, Regulatory Relations for our San Antonio, TX or Plano, TX facility.

The Regulatory Relations function of the Chief Risk Office of USAA provides a broad range of strategic and tactical management of regulatory agency relationships. Responsibilities include promoting clear and consistent internal and external communications, identifying emerging regulatory issues, and support to management strategy concerning regulatory matters. Regulatory Relations oversees critical regulatory processes including the examination lifecycle, remediation and clearance of examination findings and ad hoc regulatory requests. The position requires recurring interactions with regulators, Lines of Business personnel, risk management, and other partners. Objectives include effective regulatory examination outcomes and the coordination and management of relationships with regulatory agencies. The primary focus of this position is the coordination and quality control of the regulatory examination process, including ensuring appropriate levels of examination preparedness and the quality and timeliness of information provided to regulators.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)


  • Provides proactive and ongoing management of regulatory requests and examinations, including coordinating, obtaining and reviewing responses, monitoring for potential issues and communicating across regulatory, risk management, and business teams.
  • Develops and maintains relationships with key business line and risk management partners and regulatory agency personnel. Foster knowledge sharing, identify regulatory themes, and ensure the consistency of messaging in briefings/presentations.
  • Builds and manages a high performing team of professionals through recruitment, training, coaching, performance management and related managerial activities
  • Implements industry best practices for regulatory examination management by providing centralized task management and expertise. 
  • Drives effective communication) of insights on USAA-specific regulatory engagement issues, in addition to broader regulatory industry-wide issues/themes.
  • Reviews stakeholder responses to questions and information requests received from regulators, ensuring timely delivery and escalating when needed. 
  • Ensures quality assurance is performed on stakeholder responses ensuring completeness and accuracy before submitting responses to regulators. 
  • Acts as a trusted adviser to the Businesses and control functions on regulatory and supervisory developments; and to the regulators on USAA specific developments. 
  • Works in direct contact with senior personnel and regulatory agencies.
    Oversees regulatory relations activities in accordance with enterprise standards.


  • Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
  • A minimum of 8 or more years relevant work experience (such as managing regulatory examinations, leading regulatory engagements, providing guidance on regulatory findings) to include serving as a regulator or interfacing with regulators.
  • 3 years of direct team leadership or management experience required.
  • Demonstrated experience working in a highly regulated environment.
  • Advanced knowledge of laws and regulations applicable to large financial institutions (e.g. OCC

Heightened Standards, FFIEC Handbooks and Guidance)

  • Expert knowledge of relevant industry regulations and risk management with the ability to consult and provide insight and guidance. 
  • Demonstrated ability to interface with the most senior leaders to provide effective guidance and regulatory expertise.
  • Demonstrated ability to develop and communicate complex concepts verbally and in writing
  • Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.


  • Previous experience as a federal regulator or in regulatory relations
  • Previous experience in call center operations
  • Operational experience with marketing compliance
  • Digital banking operations experience
  • Project Management experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 7/07/20 by 11:59 pm CST time.

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