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Digital/Technical Product Manager Senior (100% Remote Work Available)

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Job ID R0070137 Date posted 11/23/2021

Purpose of Job

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers – World Class Benefits (31 seconds)

We are seeking a talented Digital/Technical Product Manager – Deposit and Retail Payments Platforms for either our San Antonio, TX, Plano, TX, Tampa, FL, Colorado Springs, CO, or Phoenix, AZ facility. This person may also work remotely in a 100% Remote Work Environment.

We are looking for a results-focused, strategic thought leader with both a business and technical product management background as well as knowledge of digital banking systems and/or platforms. The Digital/Technical Product Manager is an individual contributor role within the Bank’s Deposits and Retail Payments organization responsible for facilitating the development of a strategy, target-state architecture, and corresponding delivery roadmap that aligns business and technology objectives, providing oversight for key IT systems and applications associated with USAA’s Deposits and Retail Payments business, and performing analysis to support recommendations for enhanced systems which will help the business transform the member experience while reducing risk. Examples of key applications include digital account originations platform, deposit marketing offer system, and the deposit servicing system. This position plays a critical role partnering with product management and information technology to translate business needs into transformative technical capabilities and roadmaps. The strategy and delivery roadmap development will include researching and prioritizing solutions to transform key applications to enable risk and compliance requirements, flexibility, efficiency, competitiveness, and speed to market. Successful candidates will have prior experience managing complex projects, building transformative technology strategies, target-state architectures, delivery roadmaps, and researching competitive intelligence, along with familiarity regarding banking systems, regulatory environment and risk management practices.

Community: Digital & Technology Product Management Jobs that are part of a community have unique requirements established to maintain consistent application, usage and reporting structure. Please reach out to your HR Business Partner for additional information on specific requirements prior to posting and/or employee placement into this job.

Facilitates the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers’ (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market. Develops the product strategy, vision, and goals and justifies decision-making related to the balance and mix of innovation types and investments.

Job Requirements

Tasks:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.   
  • Follows written risk and compliance policies and procedures for business activities.
  • Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
  • Translates Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy.
  • Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business, UX, Technology, Ops, Marketing, etc.).
  • Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
  • Continuously leverages advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
  • Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
  • Leads cross-functional product teams and relationships to discover and build new Digital or Technology products, experiences, and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.
  • Prepares compelling presentations, and other forms of communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership.
  • Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
  • Begins to bring in “big picture” thinking and seeks to drive clarity among team and stakeholders.
  • Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.
  • Serves as a resource to team members and assists with on-boarding new employees.

Minimum Experience:

  • Bachelor's degree
  • 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
  • 6 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing. 
  • Proven ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership.
  • Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
  • Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
  • Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.

Preferred Experience:

  • Master’s Degree in Business, Engineering, IT or related discipline and/or certifications in systems engineering, analytics, technology, or project management
  • Experience in a medium to large sized regional or national financial services institution, Bank, or FinTech
  • Experience applying IT knowledge to the development of business strategies
  • Experience managing complex projects to transform IT systems, applications, or platforms
  • Understanding of risk management principles, processes including process risk assessment, control design and delivery, performance reporting, and linkage to key risk indicators and risk statements

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000*( this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. 

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.  

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.  These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.  Additionally, our career path planning and continuing education assists employees with their professional goals.

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Relocation assistance is available for this position.

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