Skip to main content

Corporate Responsibility Director

Apply Now
Job ID R0051723 Date posted 09/16/2020

Purpose of Job

This position will be located in the San Antonio One Riverwalk location or will be available to work remotely (100% Remote Work Environment).

The Corporate Responsibility (CR) Director oversees corporate citizenship programs and initiatives that enable USAA to lead and inspire actions that improve lives in the military and local community. Leads multiple highly complex/high visibility enterprise programs or strategy focus areas. Drives significant, measurable societal impact in relation to defined CR goals and objectives; creates logic models for designated CR strategy areas and expertly demonstrates how desired outcomes and key results are measured in CR alliance performance dashboard and reporting. Oversees the assessment of programs, grants, and nonprofit activities to ensure compliance, manages risk, and conducts appropriate due diligence to ensure nonprofit alliances (grantees) meet defined requirements. Leads purposeful collaboration with enterprise partners and operates within defined CR governance process and protocol; navigates the organization with expertise and high degree of credibility with key stakeholders. Cultivates and manages relationships with key local, national community and nonprofit organizations to reinforce USAA's brand and proactively build reputation. As an integrated part of the USAA Brand team, this individual serves as a CR subject matter expert and contributes to the development and coordination of enterprise-wide communications plans and tactics.

Oversees corporate citizenship programs and initiatives that enable USAA to lead and inspire actions that improve lives in the military and local community. This critical leadership role is responsible for the development of programs, initiatives and third-party alliances that drive significant, measurable societal impact in relation to defined CR goals and objectives. This individual possesses exceptional CR acumen and critical-thinking skills, and effectively leverages USAA research as well as third-party research to develop a deep understanding of their designated CR strategic focus area(s). This individual represents the USAA brand with humility and expertly builds, cultivates and maintains highly productive relationships both internally and externally. The CR Director oversees a philanthropic investment budget, strategic functional leadership, core process design and prioritization methodology, engages with a CR advisory group, manages the CR alliance lifecycle, develops Memorandums of Understanding (MOUs) with key local and national nonprofit organizations, contributes to a high-performance CR team and is accountable for achieving results related to their designated CR strategy area(s).

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)

JOB DUTIES

  • Leads and develops multiple highly complex/high visibility enterprise programs or strategy focus area, which may include initiatives and/or third-party alliances. Drives significant, measurable societal impact in relation to defined CR goals and objectives. Contributes to a high-performance CR team and is accountable for achieving results related to departmental goals and objectives.
  • Accountable for achieving results related to multiple highly complex/high visibility designated CR strategy area(s) or enterprise program. Develops measurement metrics and standards to evaluate impact and effectiveness of CR investments and operations. Leads the assessment of all programs, grants, and nonprofit activities to ensure appropriate due diligence has been conducted and Alliances /Third Party Vendors meet minimum requirements.
  • Drives USAA, third-party research and CR engagements to develop and integrate a subject matter expertise in CR strategic focus areas and enterprise programs. Leads collaboration with survey firms to shape and inform research strategies.
  • Represents the USAA brand with humility and expertly builds, cultivates and maintains highly productive relationships both internally and externally with highly influential stakeholders.
  • Cultivates and manages relationships with key local, national community and non-profit organizations to reinforce USAA's brand and proactively build reputation. Skillfully drives difficult and constructive conversations. Develops Memorandums of Understanding (MOUs) with key third parties. Ensures routine and effective communication is maintained with key contacts to foster highly productive relationships.  In partnership with CR engagement lead, develops and/or coordinates enterprise-wide communications. Leverages technology and social media as tools to strengthen enterprise CR engagement.
  • Accountable for and expertly manages a philanthropic investment or assigned budget and resources related to their designated CR strategy area(s) or program; achieves results through self-prioritization. Works across enterprise to lead, establish, and revise Corporate Responsibility policies.
  • Leads purposeful collaboration with enterprise partners and operates within defined CR governance process and protocol; navigates the organization with expertise and high degree of credibility with key stakeholders.
  • Contributes to a high-performance CR team and is accountable for achieving results related to departmental goals and objectives; expertly demonstrates how their decision making and execution is measured in CR performance dashboard and reporting. 
  • Leads Disciplined Execution or process improvement initiatives with measurable improvements in efficiency and/or effectiveness. Owns and proactively manages risk and compliance of assigned process. Takes lead in AARs for key initiatives and applies learnings to ensure continuous improvement.

Minimum Requirements

  • Bachelor's Degree in Public Relations, Communications, Human Resources, Corporate Social Responsibility or a related field required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
  • 8 or more years of Business Development, Product Development, Business Operations or Philanthropic Leadership, or related experience, and accountability for complex tasks and/or projects required.
  • Proven track record of translating an organizational vision to reality, business acumen and process excellence.
  • Experience managing third-party relationships that are accountable for results and producing high-quality outcomes
  • Subject-matter-expert knowledge of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required.
  • Subject-matter-expert level of business acumen in the areas of the business operations, industry practices and emerging trends required.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred

  • Master's degree
  • Current or prior Military Service or Military Spouse
  • 2+ years of Charitable Giving Foundation or Corporate Social Responsibility experience in a corporate environment with direct experience developing and implementing CSR programs
  • Experience with nonprofit organizations, particularly those that serve the military and local community.  San Antonio, TX community experience a plus.
  • SAFE Agile Certification or Equivalent
  • Experience developing processes and plans in response to BCC (Being a Compliant Company) requirements.
  • Black Belt certification

Knowledge/Skills/Attributes

  • Effectively represent the USAA brand in high-profile settings, both internally and externally
  • Emulates the USAA Standard, Core Values and USAA brand
  • Experience engaging with the highest levels of corporate and nonprofit leadership 
  • Exceptional communicator with excellent presentation, strong written and oral communications skills, and strong business acumen
  • Strong interpersonal skills
  • Team-oriented, collaborative, diplomatic and flexible
  • Highly effective problem solving and decision-making skills
  • Ability to drive and articulate quantitative and qualitative results

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 9/22/20 by 11:59 pm CST time.

Apply Now

Similar Jobs

View All of Our Available Opportunities

Sign up for job alerts

Get personalized job alerts by completing the fields below, adding your selections and then clicking “Sign Up.”

Interested InSearch for a category and select one from the list of suggestions. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Public Relations, San Antonio, Texas, United StatesRemove