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Corporate Communications Principal- Enterprise Chief Information Office (Hybrid)

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Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are currently seeking a dedicated Corporate Communications Principal to work in a hybrid capacity. Candidates are expected to live a commutable distance from our San Antonio, TX office.

Key member of the Corporate Communications Leadership Team operating as a strategic communication advisor directly to Executive Council (EC), members and a strategic communications professional leading large-scale enterprise programs. Leverages deep subject matter expertise to lead proactive and strategic communications consulting to drive and shape business initiatives, Corporate Communications Programs, enterprise and leadership communications. Provides guidance and insight on aligning with USAA’s brand. Educates and delivers enterprise, business and external communications insights to drive business objectives.

This position supports USAA’s Chief Information Officer and the Enterprise Chief Information Office team.

What you'll do:

  • Accountable for providing thought leadership to drive communications strategy development; applies technical subject-matter-expertise to produce innovative communications solutions for large scale, enterprise-wide programs across multiple CoSAs.
  • Oversees business and communications partner adherence to the communication governance practices and framework that drive a desired and consistent communications experience across various audiences.
  • Oversees work of communications partners in the development, approval and execution of public, member, and employee communications across multiple CoSAs; provides guidance to ensure consistent alignment with USAA brand guidelines. 
  • Leads communications strategy and execution, driving large, enterprise-wide programs across USAA and / or multiple CoSAs to support enterprise business objectives. These programs include leading communications to support acquisitions, divestitures, strategic imperatives that guide the future of the enterprise.
  • Leverages data and insights expertise to evidence impact of communications programs on business objectives; provides communications data and and insights to key senior leaders and enterprise stakeholders; then leverages the insights to inform future communications strategy. 
  • Performs research and analysis of current communications trends and best practices – particularly in the areas of content, channel innovation, reputation management, driving business-based metrics, and SEO; synthesizes the information into actionable plans to drive communications excellence across the organization.
  • Leads through highly complex tasks with leadership discretion – often serving as a proxy for executive leadership on key issues; serves as a mentor to peers and team members and assists in their training and development.
  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.

What you have:

  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 10 years of progressive experience in corporate communications, consulting and / or specific business area of focus related developing communications strategies, leading large-scale enterprise programs and delivering results within a complex matrix environment. 
  • 6 years of experience presenting communications strategies and outcomes to C-level executives or board members.
  • Experience collaborating with key stakeholders, influencing senior leader decisions and managing work to achieve strategic goals. Experience in defining strategies to empower and equip leaders to be effective in interactions and communications with all stakeholders.
  • Strong business acumen in various areas to include business operations, communications industry practices and emerging trends and experience with application in a financial services and/or business operations environment. 
  • Experience in leveraging data and insights to evidence the impact of communications programs on business objectives. 
  • Experience and demonstrated results leading cross-functional, matrixed team, while also being sought after for mentorship and peer review, while helping others achieve personal and professional goals. 
  • Broad understanding of the impacts to an organization resulting from large transformation efforts, acquisitions, divestitures, etc. to be able to guide the communications strategy.

What sets you apart:

  • Work experience and/or education in a technology, engineering or data field.
  • Experience driving strategic, transformational communications in support of a technology function.
  • Deep understanding of technology; ability to articulate complex topics.
  • Demonstrated ability to build and execute external though leadership programs and leader positioning.
  • Experience building relationships, influencing at all levels and getting work done in a matrixed environment.
  • Ability to provide writing samples illustrating proficiency in various forms of communications.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $132,500 - $253,220.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on

Relocation assistance is available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.