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Regulatory Relations Manager

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  • Health Insurance

  • Maternity and Paternity Leave

  • Onsite Gym/ Fitness Center

  • Paid Time Off

  • Retirement Plan (With Match)

  • Health and Wellness Programs

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Regulatory Relations Manager

Location Plano, Texas | San Antonio, Texas Secondary Locations Plano,Texas;San Antonio,Texas;REMOTE,ZZ; Job ID R0047600

Purpose of Job

We are seeking a talented Regulatory Relations Manager for our San Antonio, TX, Plano, TX or Remote facility.

The Regulatory Relations function of the Chief Risk Office of USAA provides a broad range of strategic and tactical management of regulatory agency relationships. Responsibilities include recurring interactions with regulators, Lines of Business personnel, risk management, and other partners. Objectives include effective regulatory examination outcomes and the coordination and management of relationships with regulatory agencies. The primary focus of this position is the coordination and quality control of the regulatory examination process, including ensuring appropriate levels of examination preparedness and the quality and timeliness of information provided to regulators.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

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  • Acts as a trusted adviser to the Business and control functions on regulatory and supervisory developments; and regulators on USAA specific developments.
  • Ensures regulators have appropriate access to USAA resources (GRC tools, applicable policies or procedures) and information they require to discharge their supervisory responsibilities with respect to exams. 
  • Develops and communicates insights on USAA-specific regulatory engagement issues, in addition to broader regulatory industry-wide issues/themes.
  • Centrally tracks and coordinates stakeholder responses to questions and information requests received from regulators, ensuring timely delivery and escalating when needed. 
  • Performs quality assurance on stakeholder responses ensuring completeness and accuracy before submitting responses to regulators. 
  • Provides status updates for all requests to both internal stakeholders and regulators.  
  • Serves as a resource to team members on escalated issues.


  • Bachelor's degree required or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. 
  • A minimum of 6 or more years relevant work experience (10 years if no degree) to include regulatory interactions, risk management policies and frameworks, interfacing with regulators.
  • Demonstrated experience working in a highly regulated environment.
  • Advanced knowledge of laws and regulations applicable to large financial institutions (e.g. OCC Heightened Standards, FFIEC Handbooks and Guidance)
  • Demonstrated ability to apply advanced knowledge of regulatory risks to consult and provide insight and guidance. 
  • Advanced knowledge of Microsoft Office tools to include Word, Excel and PowerPoint.
  • Demonstrated ability to interface with the most senior leaders to provide effective guidance and regulatory expertise.
  • Demonstrated application of critical thinking skills.
  • Demonstrated ability to communicate complex concepts verbally and in writing.


  • Experience in Independent Risk Management (Risk/Compliance) regulatory concepts at a large financial institution or regulatory body, including experience related to managing credit, compliance, market, liquidity, and other applicable risks.
  • Controls, compliance and/or risk experience specific to open-end credit products.
  • Certification or advanced degree aligned to the requirements of the position (e.g. Certified Regulatory Compliance Manager (CRCM), Certified Enterprise Risk Professional (CERP), Juris Doctor)
  • Experience working in a large matrixed organization

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is available for this position.

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