Director, Risk Management (Shared Services - Operational Risk)
With USAA, you can make a difference in the lives of our members. Among an inspiring team, you will develop quantitative and analytic models, assessments and applications. Through your deep experience in various disciplines, you will apply diverse methodologies to solve complex and undefined risk-related problems. Come build a meaningful career and work alongside leadership to drive USAA forward.
- Full Time
- Mid Level
- No Travel
- Glassdoor Reviews and Company Rating
What makes a successful Director, Risk Management (Shared Services - Operational Risk) at USAA? Review the top traits we’re looking for and see if you’re the right fit.
- Results driven
- Detailed oriented
- Problem solver
Here's what our people are saying
“The leadership team is committed to enabling employees to learn and grow. I am proud to work for a company that focuses so clearly on doing the right thing for our members and our employees. That commitment and drive is evident as we work together to ensure effective Risk Management throughout the lines of defense.”
Jackie GalvinRisk Analyst, Senior
“USAA reminds me every day that while we take care of each other and those who count on us to serve them, we will absolutely be rewarded. We are truly blessed to work for such a great company, alongside all the amazing people who are diligently dedicated to fulfill our commitment to become a fully compliant company.”
Zyn NieDirector Quantitative Risk Management
“I love working at USAA. I feel empowered as a risk professional and I enjoy working alongside leaders who are passionate and mission focused.”
Ashley Morrison Lead Risk Analyst
Maternity and Paternity Leave
Onsite Gym/ Fitness Center
Paid Time Off
Retirement Plan (With Match)
Health and Wellness Programs
- Diversity and inclusion — We work together to create an environment that welcomes diverse perspectives and talent.
- Corporate responsibility — Our corporate responsibility programs share a common purpose of giving back to the military community.
- Balance and wellness — Our benefits help you live your life to the fullest while balancing work and personal goals.
- Educational opportunities — We foster a culture of learning, inspiring you to further develop your skill set and education.
Director, Risk Management (Shared Services - Operational Risk)
Purpose of JobWe are seeking a talented Director of Risk Management (Shared Services - Operational Risk) for our Plano, TX, Tampa, FL or Remote facility.
Accountable for the development and mentoring of a high performing team in support of the enhancement and growth of the USAA risk management program. Influences processes at both the business unit and enterprise level and leads and sets the agenda for risk management deliverables. Responsible for partnering with the enterprise and business units to assess, quantify, aggregate, and mitigate exposures through the identification of key and emerging risks and evaluates alignment with risk strategy and appetite. Accountable for monitoring the risk and control environment and consults on risk mitigation plans to ensure that exposures are kept at acceptable levels. Leads cross-functional teams to achieve objectives across multiple business units or Centers of Excellence. Participates in and supports internal and external audits, regulatory reviews, and rating agency requests.
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers for 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.
ABOUT USAA RISK Management
USAA is a growing financial services company and the Risk Management function at USAA is an important part of this growth. It is an exciting time at USAA and in our Risk Management organization. We are a diversified team of Risk professionals, working across all lines of business across USAA operations (banking, insurance, investments) seeing the incredible growth first-hand. Working at USAA in Risk Management affords you the ability to be a part of USAA’s noble mission on a daily basis. We stand behind our 11 million members who rely on us every day.
See what it's like to work for a company where your passion meets our purpose:
USAA Information Technology: A Realistic Preview
- Directs staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls.
- Advises senior management and influences process change.
- Builds and manages a high performing team of risk professionals through recruitment, training, coaching, performance management and related managerial activities.
- Manages consulting relationships with internal and external clients regarding budget and implementation deliverables and risk mitigation plans as appropriate.
- Partners with key stakeholders in the business and oversees the identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.
- Directs the formulation of stress test plans for a line of business or the enterprise, evaluates results, and frames contingency plans in partnership with key business stakeholders.
- Directs the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation
- Works with senior leadership to refine risk profiles, risk appetite, and key risk metrics.
- Directs teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies.
- Reviews, communicates and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
- Provides counsel to business unit managers on risk management issues and supports the evaluation of new product strategies on their impact to USAA's risk profile.
- Accountable for the development, implementation and oversight of risk management frameworks.
- Formulates risk management policies, procedures and standards in conjunction with senior management and risk management committees.
- Educates risk owners on risk management best practices and may work with other risk functions in the development and implementation of risk controls.
- Manages processes for collecting accurate and complete internal loss data from business areas.
- May direct analysis and data mining initiatives that identify, validate, and manage emerging risk exposures.
- Assists in the early identification of risk trends by establishing and monitoring key performance and risk indicators.
- Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.
- Performs all other tasks as needed.
- Bachelor's degree in Risk Management, Business, Finance, or a related field required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
- A minimum of 8 or more years risk management experience or 8 years operations experience in a relevant functional area to include banking, insurance, financial services, audit, public accounting or related area;
OR advanced degree/designation in a quantitative discipline relevant to risk management and up to 6 years relevant risk management work experience;
OR a PhD in a quantitative discipline and 4 or more years relevant risk management work experience.
- 3 or more years direct team lead or management experience.
- Experience designing, implementing and monitoring enterprise risk programs that includes process and control excellence, issue management/oversight, operational losses, testing, and management of regulatory requirements
- Deep business acumen in the areas of operational risk and financial services
- In-depth knowledge of consumer financial areas that may include Fraud, Complaints, CFO, Payments, Human Resources, Legal, Strategy and Marketing
- Proven ability to effectively assess process, risk and controls, identify emerging risks and issues, analyze large bodies of risk data, and communicate results in a concise and comprehensive manner to multiple stakeholders across the organization
- Proven ability to communicate effectively across the 1st and 2nd Lines of Defense and build collaborative relationships.
- Strong verbal and written communication skills
- Ability to build strong relationships with business partners and teammates and influence change
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
Relocation assistance is available for this position.